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Do you think shops have gone too far on self service?

There are times when one really needs some assistance, the problem here is that you can never find anyone able to help. Staff have been cut to the limit, and even if you are able to find someone they know nothing about the product they are selling, especially technical goods. Rather than admit they know nothing, they try to blind you with science and act more knowledgeable than they really are. It would be more helpful if they could find someone who could really help.

Some large industrial stores actually prevent you from leaving by blocking exits and forcing you to walk a long way round, which is fine if you are fit and able, but not helpful if you are elderly frail or disabled.

Without some advice when buying, it is often necessary to return goods. This can result in a credit note being given, not in some good recognisable form but a till receipt which they are hoping you will throw away. They will not allow you to reinvest your money in gift cards or vouchers, it is a policy which is now adopted by most leading stores, which almost forces you to buy things you do not want. There is also a time limit on spending it, if you haven’t lost it by then; is this a good way of encouraging customers?

At one time good service was considered important; it encouraged people to buy. But it is understandable that if staff is cut to the minimum standards will drop. The sales pitch these days is all about promotion and mostly unreliable. At one time one was able to believe what was being said but today most bargains have a catch in them, so it is absolutely necessary to read the small print. You are encouraged to part with your money only to find it is all a con. Special promotions usually involve discounts on certain goods; it is a sort of game (a sprat to catch a mackerel) When you get to the till it is to find it does not apply to the item you wish to buy. Currently all stores and supermarkets use the same technique of buy two and get one free. Once again it is the pensioner or single person subsidising those who can afford to buy more. Why not a set price for each product? They may even sell more as it can be off-putting having to buy more than you require. Paying for the so called free item would bring the same profit and be fair to all.

Gone are the days when a shake of the hand meant something. It is so difficult now to know who to trust. The only people to gain are the shops because, although they have cut back on labour, the goods continue to rise in price despite being of inferior quality. Eventually they will be the losers as more and more people shop on line and get a better service.

Written by: Peppy

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Mary Rothera
13th Feb 2013
Thanks for voting!
I agree with Peppy! What annoys me too is that I collect all the grocery's in a trolley take them out again at the till then bag them up....Now they want me to scan them myself .....I don't want to be an unpaid member of the staff ..I just want to by grocery's that cost far too much ..So some service please !!
29th Jan 2013
Thanks for voting!
l totally agree with what Peppy has to say about shopping to-day . There is too much waste. Why have buy one get one free. Not all people are able to partake in this anyway as most have a limited purse so need to choose what they really need and not stock up on items which quite often get thrown away because it has gone stale. Also there is the carrying of the shopping , not everyone has a car so can only carry so much at a time. Then there are deals where by you can save £5-00 if you spend over a certain amount Again it is the pensioner and single person who pays the inflated prices this is why it would fair to everyone to price each item individually. l personally think they cut down on the ingredients anyway as they lack the flavour of the full priced goods
Believe me they are not giving anything away,
Another gripe l have are the self help tills mushrooming up all over the place. With so many out of work more tills should be opened up to the public. but No. The shopper has to select their goods,take it to the self help till, itemise each item then put the money in and load the goods into their own bag. They have to watch their purse throughout. as often there is not much space at these tills . There should be a bar at the end like they have in some stores to make for easy packing as when doing things in a hurry goods are not always packed to their best advantage which makes it awkward for carrying.
l never use these tills myself as it does someone out of a job.
Also where are the seats in the shops for customers who feel the need of a sit down ,
there never seem to be any when needed. By law each shop should have several dotted around. .
l would like to see a break in the shopping lanes as often one has to walk the whole way up an isle just to get to the opposite side of the food hall .Again this is done for a purpose but in fact defeats the object as folk simply put down their basket and walk out and go somewhere else.where it is easier to shop.
Well enough said. l may well add to this another time.
27th Jan 2013
Thanks for voting!
I dislike a lot of what comes across from America but they are tops at real service in shops, however large or small. I was shopping in Nordstrums in San Francisco and loved a skirt they had, only to find they had every size but mine. Not a problem - unknown to me, the assistant had telephoned their nearest branch and my item was couriered to the store while I did some more shopping. Over here it's more like a shrug and "if it's not on the rail we don't have it".
valerie edwards
27th Jan 2013
Thanks for voting!
totally agree with this shops are not the same i remember shopping with my parents in the sixties and staff were so much more helpful, i loved the shops somehow i dont think my grandchildren will have the same good experiences such a shame, more and more people shop o nline now i do so myself but the buzz of going to the shops is not there anymore more and more of them closing for good.

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