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JNPPAP's latest comments
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25th May 2020JNPPAP commented on:
Have you received the holiday refund that you are due?Please see my post. Transat seem to be very obstructive but we got our money back & so should you. Good luckViewDate:
25th May 2020JNPPAP commented on:
Have you received the holiday refund that you are due?We had booked a holiday in Canada during May. As soon as the FCO indicated that the travel restrictions would last until after our departure date we contacted our travel agent. Their response was that the airline (Transat) don't give refunds, they will give a credit note for 12m. The "Rocky Mountaineer" don't give refunds as they are a Canadian company! I replied that a deferral until next year was not an option, as we would probably be visiting family in Australia. Two weeks later the agents rang us and told us to ring coop refunds. They confirmed a full refund would be with us in 10days. In fact the money was in our bank within six hours - pretty damn good. My advice is:- stick out for the full amount you require, don't be fobbed off with deals or partial refunds. Be firm.ViewDate:
14th Apr 2020JNPPAP commented on:
Are you due a holiday refund?Any thoughts on his? Booked Canada trip form 10/5/2020 to 30/5/2020, the booking included flights, hotels, ferries and Rocky Mountaineer rail journey. The trip has been fully paid. I am now been offered a credit for a later date, which is not satisfactory from my point of view as we will have other commitments next year. The company are saying that as the rail part is a Canadian company they won't give refunds. I have the ATOL/ABTA certificates which state the holiday is protected so why the fuss about a refund?