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11th Jan 2021commented on:
Winter fuel allowance 2019 - how does it work?Hi everyone,l have not received my winter fuel payment or letter todate Monday 11-01-2021 but sometimes miracles can happen,phoned the 0800 731 0160 this morning and anyone who has tried this number knows you hang on for ages, well after l got thru to them l was as normal put on hold and told someone would speak to me shortly when an operative was available. So put the phone on speaker and waited almost 30 minutes and to my surprise, someone actually spoke "can l help you" l was gobsmacked after picking myself up off the floor l actually conversed with this loverly guy who took all my details and then said that he had passed the details to the payment office and l would receive the money ( paid into my bank acc ) within 2 weeks or less. So don't despair folks you have to keep trying,this is my first post on this site hope it was not too boring