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Chris Curgenven's latest comments
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25th May 2020Chris Curgenven commented on:
Have you received the holiday refund that you are due?I joined a group tour with Saga holidays to southern India for 22 days We left the U.K. on the 9/3/2020...arrived in India the following day 10/3. On the 14/3 we informed by our tour guide that our trip was being cancelled due to the state of Kerala closing to tourists due to the virus...and that India was going into lockdown . Arrangements we being made to get us home asap. On the 16/3 we returned to Chennai and We flew home on the 17/3....excellent arrangements no complaints about that. No communication from Saga at all, everyone has had to fight for information and eventually some of us have received a refund for the unused portion of the trip ...but we have all received a different percentage of the cost....no breakdown of how the cost has been reached or explanation . Those who booked direct were dealt with first, via a travel agent last. ( my travel agent was exasperated by it all) No one could claim on insurance as we had no paperwork from Saga. So for 14 nights unused tour I received a refund of 51%, others received 47%....54%. Etc. Very badly managed...I appreciate the enormity of this situation but feel it could have been dealt with better.. I’m also waiting for a refund from Singapore airlines for a cancelled flight ....