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horsham hector's latest comments
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14th Oct 2016horsham hector commented on:
Is BA trying to pull the wool over our eyes?I have always liked to fly with BA as I like to support our national airline and appreciate good quality of service even if I'm paying that bit extra for it. I have even earned an executive card for the amount of flights I take each year. I'm now questioning my loyalty as I don't consider that I'm getting that quality of service. My experience lately has been one of older planes, poor food, rushed cabin crew and being charged exorbitant fees to book my seats. A reputation for quality of service as a business is priceless, it takes years to maintain and enhance but easily lost with poor decisions.