Is BA trying to pull the wool over our eyes?

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Last week British Airways proudly announced that they will be partnering with Marks & Spencer and from 11th January 2017, they will be offering tasty refreshments made by M&S on their short-haul operations.

What they didn’t tell us in the top line of their marketing message, was that in fact, snacks and drinks, including water and a cup of tea, will now have to be purchased and there won’t be any more complimentary refreshments from this date on short-haul flights. So a Gin and Tonic will now cost £6 and a bag of crisps £1. A cup of tea or coffee will be £2.30. Critics claim there is now very little difference between BA and its low-cost rivals.

On some routes, BA offer the same or indeed cheaper fares than the low cost airlines, especially when all the additional costs like food, drinks and baggage have been added in.  Does this planned change or ‘enhancement’ as they see it, now mean that on short-haul European flights BA is just another low cost airline? Or is it good news that with M&S sandwiches and snacks onboard BA will now actually be offering decent food, a trend that other European airlines will have to follow?

BA released a sample menu comparing its prices favourably with the prices charged by easyJet, Ryanair and Norwegian. A sample meal of the Aberdeen Angus bloomer, a packet of crisps and a bottle of water will cost £7.55, rising to £10.25 if the water is replaced with a quarter bottle of wine.

The new menu will start from 11 January next year for passengers flying from Heathrow and Gatwick, while anyone departing from Stansted or London City will still get a snack free of charge until summer 2017.

So what are your views?  Has the World’s favourite gone down in your estimation? What will be the differential between BA and the other low cost carriers from January ? Is this a backward step or is it giving customers more choice? How will you feel having to purchase a cup of tea that was previously complimentary?

Is BA trying to pull the wool over our eyes?

222 people have already voted, what's your opinion? Yes No

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Westminster
3 days ago
0
Thanks for voting!
I fly with British Airways six or seven times annually to my house in Tenerife.

The food that has been supplied, and given free to passengers is not very good, usually wraps which are cold with minimum content.

I would rather pay, and have something worth eating, their free drinks were okay, though.

Recently I have flown Club Class, and the food is excellent with free drinks, lots of sucking-up, well worth the extra cost.
Munsterlander
7th Nov 2016
1
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Yes and now I hear BA are putting even more seats in their 777 aircraft-talk about pack em in! They should be taking seats out and making passengers lives more comfortable.
Winward1
28th Oct 2016
1
Thanks for voting!
I usually take my own food anyway, I know what I like & it is not airline food . . .
Bob Arnold
28th Oct 2016
1
Thanks for voting!
I really don't see why airlines should provide free food and drink, and especially on short-haul journeys. We expect to pay for these things on a rail journey and why shouldn't we on flights? If it stops the fare prices from rising, bring it on!
Bob Arnold
28th Oct 2016
1
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I agree with Wilf's comment. We have often found that BA are cheaper than EasyJet when all costs are taken into consideration.
Wilf
28th Oct 2016
2
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Yes Bob on many flights that we look at once we factor in the baggage charges or low cost airlines like easyJet or Ryanairs multiple charges, BA often works out cheaper and they get you into main airports with easy links to cities rather than about 40 miles away with some low cost airlines. Having said that I do think easyJet has a fantastic service and they have really excelled in the last few years. Very friendly staff and new planes.
kman35
15th Oct 2016
3
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Are they going to reduce the price of the tickets then. The price of their flights are so expensive and now they are no better than a budget airline.
JohnHerb
16th Oct 2016
4
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I think BA need to really up the quality of the flying experience in some way to become better than easyJet and Ryanair and Wizzair etc. They are becoming the same as them!
Wilf
15th Oct 2016
3
Thanks for voting!
I have found than in many cases BA are actually cheaper than easyjet when you add baggage etc. I do not go on Ryanair they are so rude
Jo Kingham
14th Oct 2016
3
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BA has to make some changes - all they are doing is adopting the model everyone else already has. You can't be price competitive and give everyone free food and drink something has to give.
horsham hector
14th Oct 2016
4
Thanks for voting!
I have always liked to fly with BA as I like to support our national airline and appreciate good quality of service even if I'm paying that bit extra for it. I have even earned an executive card for the amount of flights I take each year. I'm now questioning my loyalty as I don't consider that I'm getting that quality of service. My experience lately has been one of older planes, poor food, rushed cabin crew and being charged exorbitant fees to book my seats. A reputation for quality of service as a business is priceless, it takes years to maintain and enhance but easily lost with poor decisions.
JohnHerb
16th Oct 2016
3
Thanks for voting!
I had a good flight on BA last year to Spain. On time new aeroplane and friendly crew so all good there. What airports need to sort out is the passports section. Its a national disgrace when we came back into London we waited an hour to show our passports-AN HOUR-what is the matter with this country. We went to Greece for our summer holiday and went through customs in 2 minutes.
Marley444
12th Oct 2016
6
Thanks for voting!
What is so good about M&S sandwiches!!?? I think that M&S food is highly overrated. I find it very disappointing that BA will be charging for even a cup of tea or drink of water ... that what's made it different from the rest .. bet the crew will be very unhappy ... I recently flew on Easyjet and it took ages for the drinks and snacks to be served as it is very time consuming processing cards and money transactions. Think I will stop by Pret at the airport and make my choice there! Who is going to buy Percy Pigs on a plane??? seems bizarre to me!
JohnHerb
12th Oct 2016
4
Thanks for voting!
Here is a question for you Marley and BA. If BA are now charging for their sandwiches and drinks lets assume it costs £5 say for the free food and drinks that are given out at the moment each flight per person by BA. Well are they going to reduce all their prices by £5?? I think I know the answer to that one-NO! So they will be making money by not giving away free food and drinks and making money by charging for it! Oh well I guess thats whats call the capitalist society. At least the planes are new and I had a good flight to Switzerland on BA in the summer, very friendly cabin crew but the sandwich was a bit dodgy. Probably the best idea is to give away free M&S sandwiches that way the cabin crew will be happy and the passengers delighted. BA will really be "The Worlds favourite Airline" then!!
Wilf
13th Oct 2016
5
Thanks for voting!
Good point John I had not thought of that. So they have a double positive...they save on costs of the drinks and food which was free and then make a profit on what they are selling. I see tea will be £2.30...how much is a teabag and some hot water and a sachet of milk? Buying in bulk has to be about 2p!!!
ChynaS
19th Oct 2016
2
Thanks for voting!
Unfortunately, the food and drink they supplied were very much noted as 'complimentary' so no reduction in the ticket will be made as it was never charged in the cost of the ticket.
Wilf
19th Oct 2016
2
Thanks for voting!
Ah thats not so good then!
MrsPat
11th Oct 2016
7
Thanks for voting!
BA are supposed to be a quality national carrier of the UK and now they are the same as all these appalling cheap airlines. I think they have made a bad decision here and let the side down. The should offer M&S food but make it free. The flights cost so much money. i think its another case of "Rip off Britain" come on BA you can do better than this!
Wilf
11th Oct 2016
6
Thanks for voting!
I do like M&S sandwiches. they are excellent and a lot lot better than any sandwiches on any flight I have ever been on. Most of the rolls on flights are the consistency of cotton wool. The food on easyjet and Ryanair is pretty dire apart from the tea so I think this is a good move. Perhaps the other airlines will start selling some decent food now and we can enjoy our flights

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