Are you satisfied with your home broadband speed?

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Have you ever wondered what the truth is about the broadband speeds you see in adverts?

Every provider seems to claim it has superfast broadband with advertised speeds of ‘up to’ 17Mb, 38Mb or even 76Mb.

They always sound so impressive! But does your broadband live up to the claims?

Which broadband provider do you use?  Are you happy with the service? Would you recommend it to your best friend? Do you know how many Mb you should be getting or do you have no idea at all?

Are you satisfied with your home broadband speed?

215 people have already voted, what's your opinion? Yes No

What are your views on this?

We'd love to hear your comments

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5th Dec 2014
Thanks for voting!
I'm with Utility Warehouse and they have a measly 10meg download speed, and 0.87 of a meg upload speed. It looks like no 1 has anything decent to work with, so when do we all expect the so called government to get their fingers out.?????? Maybe never eh?
3rd Dec 2014
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no more should be done to improve it
20th Nov 2014
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I am in the middle of Brighton and we have had situations where the entire service is offline for up to 10 days. Even major organisations and the local council were affected. I find it incredible that organisations like BT can get away with this. I think they should pay substantial compensation. Broadband is now an essential service for most people.

I think they should be fined like the banks - look at what's happened with RBS being fined today ...
Mo Moor
17th Nov 2014
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We live in rural Suffolk, and the Broadband speed is not good. We often lose wireless connection, and sending photographs can be almost painful as it is so slow. We requested a speedier version but BT advised Suffolk has not got the technology to provide us with the same. Some parts of Suffolk have no Dab connectivity, so some new radios are a no-no. This is the 21st century. It must be so frustrating for rural businesses. We understand we are being updated here, but how long? .........
17th Nov 2014
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Thats the same issue we have in Sussex Mo we just don't know from BT when fast broadband will be rolled out. I cannot see anything on that tells me?
17th Nov 2014
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I have been with AOL for many years & despite their increase in cost, their speed has never really improved. I keep thinking about moving to another provider, but when I read all the messages about the alternatives having the same problems, I end up staying where I am.Better the devil you know.
Jo Kingham
17th Nov 2014
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Well don't get me started on this because we get less than 1MB - so you guys are lucky! We have probably the worst internet connection in the country because our little village is "too far" from the exchange. It doesn't matter what provider you are with it is just awful. BT wont do anything about it as the community is too small, despite their being a school in the village. Funnily enough when the Olympics were on less than a mile from our house they had all the broadband access and speed they needed. Some people round here are even worried it will affect house prices!
17th Nov 2014
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I'm reasonably satisfied with the service I get from BT.

We pay for 17Mb download and get about 15.5Mb p/s download and 1Mb p/s upload.

My wife and I consume a lot of digital media, and can happily watch streaming services like netflix at full 1080p - while doing some Christmas shopping on Amazon at the same time.

Not sure if we'll be ready for streaming Ultra HD with our 15.5Mb connection - but Infinity 2 is now available in our area, but I'd have to convince the wife to let me have an ultra HD TV before that becomes an issue!

The only bug I bear with it is having to pay £17 for line lease when we never use the land line. I think broadband providers should display prices including line lease (especially if they require you lease the line from them) and not simply adding it in small print.
Pete H
17th Nov 2014
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I supposedly get 'superfast' fibre broadband at up to speeds of 20mbs from Sky. In reality this is currently coming through at less than 5mbs!! Not happy at all!!
17th Nov 2014
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We live out in the country and have BT broadband. Most of the time its fine but it does tend to be a bit patchy sometimes. We would be very keen to get onto their new infinity service but apparently its stopped about 2 miles up the road and we cannot find out when it will reach our village. I think we get a speed of about 3 MBs but not really sure. It would be good if you could easily find out and also when it will be increased by BT.
17th Nov 2014
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3Mb's? That's BT semaphore isn't it?
17th Nov 2014
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Rob60...I agree its slooooooow!

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