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Do you use self scan or do you prefer human contact?

Computers seem to be replacing humans across many industries, and the self scanning checkout is just another one in use in many shops today.

What experience have you had with self scanning in a supermarket?   Are the queues greater or less at the self scan?  Do they always work?

Do you like self scanning or do you prefer human contact.

463 people have already voted, what's your opinion? Self scan human

What are your views?

We'd love to hear your comments

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JaneyW
18th Jan 2015
2
Thanks for voting!
I use a checkout with a cashier for my big weekly shop but if I go in for just one or two items then I use the self scan checkout because it saves queuing. I generally shop at Sainsbury's and their cashiers have just the right amount of friendly banter without delaying your checkout.
jango45
22nd Dec 2014
2
Thanks for voting!
Rnnieboy. Some years ago I got on very well with a young lady on a checkout at Tesco in York and she would chat away about most things,then just before Christmas 10 years ago I bumped into her Christmas shopping in York city centre coming out of a shop so held the door open for her and spoke to her and her friend,she looked at me as though I was something she would have to scrape of her shoe,a couple of weeks later in Tesco she was on the till and as I went through I asked why she totally blanked me and he reply was,while I am at work Tesco tell me to be pleasant to the customers as I am serving them,when I am not at work I decide who I talk to and your not on the list.she didn't even speak to me in the car park when she had a flat tyre.i learnt a lesson and I think she did.
Archiebald
23rd Dec 2014
2
Thanks for voting!
Be kind to everyone! We are here such a short time.....Incredible visions between 2 eternities of darkness!
ronnieboy
21st Dec 2014
2
Thanks for voting!
human checkout for me,although i must say, if they gave awards for getting in the slowest queue, with the doziest till person, with no eye contact or personality, i'd get a gold medal, ha,ha,
pammie
19th Dec 2014
2
Thanks for voting!
Human every time ! that way you can chat to people in the queue
jango45
18th Dec 2014
3
Thanks for voting!
W H Smith Manchester airport.bag of jelly babies £2.30 5ooml bottle water £1.85 Daily Mail.Tesco Jelly Babies £1.00 water 75p well they cant rip you off with papers, yet ask manager said to me go through self service till if that's all you have got,my reply was "if you are going to rip me off like this then I will go through a manned till,i asked bimbo on the till why do they charge so much,answer.because we have to have it delivered.i asked her what do Tesco do and the reply was,oh they have there own delivery people,monkeys-peanuts connection
P.Pig
17th Dec 2014
1
Thanks for voting!
Humans get it right & add conversation unlike machines!
paulatepc
16th Dec 2014
2
Thanks for voting!
I would self scan to save time but all things being equal I would prefer to use the attended checkout just to say hello.
Jo Kingham
15th Dec 2014
2
Thanks for voting!
Self scan for me (using the hand held scanners as you go around) - much quicker and also good if you need to do a price check! Not so keen on the self service checkouts as they always get confused with the weight of items......
Baxi
11th Dec 2014
2
Thanks for voting!
Some self scanning set up are a nightmare, but when they work they make shopping so much quicker and easier. You don't have pack your trolley, unpack to have the shop assistant scan your items and then repack, only to get home to unpack again.

I'm all for pack and unpack once!
Peter
11th Dec 2014
3
Thanks for voting!
Depends on the length of the queue. I prefer the checkout and a chat with the staff but if the queues are long and I only have a couple of items I'll go for the scan - despite the regular annoyances with having to call a supervisor. Self scanning is too frustrating for a full shop - none of them have perfected the process as yet!
Northern Silver
10th Dec 2014
5
Thanks for voting!
I might use self scan if I got a discount! But currently I see it that self scan means working as an unpaid checkout operator, with no training and no expertise.
andbrown01
10th Dec 2014
7
Thanks for voting!
prefer human contact
Wilf
10th Dec 2014
5
Thanks for voting!
I have to say I much prefer human contact and I am not some old fogie..I use the internet a lot. I just find that a lot of the time it is faster. WH Smiths is an example. They have 1 person on a till at train stations like Victoria and 2 helping on self service. Much quicker and MUCH better customer service is all 3 people were on tills. I understand where shops are going with all this...long-term to cut costs but short-term its a pain for the customer
goldenbee
10th Dec 2014
6
Thanks for voting!
If I don't have a big load of shopping I like self scan and go through the quick scan with a few items, but usually end up arguing with the machine as it tells me to put my goods in the bag and I tell it to wait a b****y minute which does nothing for my image.
andbrown01
17th Nov 2014
3
Thanks for voting!
if their is problem it can be delt with
there & then
Wilf
10th Dec 2014
4
Thanks for voting!
Totally agree rather than trying to mess about with a machine!
Archiebald
7th Nov 2014
3
Thanks for voting!
Even though I am quite PC literate I do find the check out tills in places like WH Smith very time consuming and a pain. I understand why they are doing it but why have just one person on a till and 2 helping on self service? Also the amount of buttons you have to press to actually finalise the transaction is sometimes quite long. M&S machines at their food halls are good though and easy to work.

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