Do you use self scan or do you prefer human contact?

image
Print Friendly

Computers seem to be replacing humans across many industries, and the self scanning checkout is just another one in use in many shops today.

What experience have you had with self scanning in a supermarket?   Are the queues greater or less at the self scan?  Do they always work?

Do you like self scanning or do you prefer human contact.

463 people have already voted, what's your opinion? Self scan human

What are your views?

We'd love to hear your comments

Not a member?

Join the silversurfers community today! It's free, easy to do, and is packed full of features and amazing offers!

Join the community!
Click here if you have forgotten your password
JaneyW
18th Jan 2015
2
Thanks for voting!
I use a checkout with a cashier for my big weekly shop but if I go in for just one or two items then I use the self scan checkout because it saves queuing. I generally shop at Sainsbury's and their cashiers have just the right amount of friendly banter without delaying your checkout.
jango45
22nd Dec 2014
2
Thanks for voting!
Rnnieboy. Some years ago I got on very well with a young lady on a checkout at Tesco in York and she would chat away about most things,then just before Christmas 10 years ago I bumped into her Christmas shopping in York city centre coming out of a shop so held the door open for her and spoke to her and her friend,she looked at me as though I was something she would have to scrape of her shoe,a couple of weeks later in Tesco she was on the till and as I went through I asked why she totally blanked me and he reply was,while I am at work Tesco tell me to be pleasant to the customers as I am serving them,when I am not at work I decide who I talk to and your not on the list.she didn't even speak to me in the car park when she had a flat tyre.i learnt a lesson and I think she did.
Archiebald
23rd Dec 2014
2
Thanks for voting!
Be kind to everyone! We are here such a short time.....Incredible visions between 2 eternities of darkness!
ronnieboy
21st Dec 2014
2
Thanks for voting!
human checkout for me,although i must say, if they gave awards for getting in the slowest queue, with the doziest till person, with no eye contact or personality, i'd get a gold medal, ha,ha,
pammie
19th Dec 2014
2
Thanks for voting!
Human every time ! that way you can chat to people in the queue
jango45
18th Dec 2014
3
Thanks for voting!
W H Smith Manchester airport.bag of jelly babies £2.30 5ooml bottle water £1.85 Daily Mail.Tesco Jelly Babies £1.00 water 75p well they cant rip you off with papers, yet ask manager said to me go through self service till if that's all you have got,my reply was "if you are going to rip me off like this then I will go through a manned till,i asked bimbo on the till why do they charge so much,answer.because we have to have it delivered.i asked her what do Tesco do and the reply was,oh they have there own delivery people,monkeys-peanuts connection
P.Pig
17th Dec 2014
1
Thanks for voting!
Humans get it right & add conversation unlike machines!
paulatepc
16th Dec 2014
2
Thanks for voting!
I would self scan to save time but all things being equal I would prefer to use the attended checkout just to say hello.
Jo Kingham
15th Dec 2014
2
Thanks for voting!
Self scan for me (using the hand held scanners as you go around) - much quicker and also good if you need to do a price check! Not so keen on the self service checkouts as they always get confused with the weight of items......
Baxi
11th Dec 2014
2
Thanks for voting!
Some self scanning set up are a nightmare, but when they work they make shopping so much quicker and easier. You don't have pack your trolley, unpack to have the shop assistant scan your items and then repack, only to get home to unpack again.

I'm all for pack and unpack once!
Peter
11th Dec 2014
3
Thanks for voting!
Depends on the length of the queue. I prefer the checkout and a chat with the staff but if the queues are long and I only have a couple of items I'll go for the scan - despite the regular annoyances with having to call a supervisor. Self scanning is too frustrating for a full shop - none of them have perfected the process as yet!
Northern Silver
10th Dec 2014
5
Thanks for voting!
I might use self scan if I got a discount! But currently I see it that self scan means working as an unpaid checkout operator, with no training and no expertise.
andbrown01
10th Dec 2014
7
Thanks for voting!
prefer human contact
Wilf
10th Dec 2014
5
Thanks for voting!
I have to say I much prefer human contact and I am not some old fogie..I use the internet a lot. I just find that a lot of the time it is faster. WH Smiths is an example. They have 1 person on a till at train stations like Victoria and 2 helping on self service. Much quicker and MUCH better customer service is all 3 people were on tills. I understand where shops are going with all this...long-term to cut costs but short-term its a pain for the customer
goldenbee
10th Dec 2014
6
Thanks for voting!
If I don't have a big load of shopping I like self scan and go through the quick scan with a few items, but usually end up arguing with the machine as it tells me to put my goods in the bag and I tell it to wait a b****y minute which does nothing for my image.
andbrown01
17th Nov 2014
3
Thanks for voting!
if their is problem it can be delt with
there & then
Wilf
10th Dec 2014
4
Thanks for voting!
Totally agree rather than trying to mess about with a machine!
Archiebald
7th Nov 2014
3
Thanks for voting!
Even though I am quite PC literate I do find the check out tills in places like WH Smith very time consuming and a pain. I understand why they are doing it but why have just one person on a till and 2 helping on self service? Also the amount of buttons you have to press to actually finalise the transaction is sometimes quite long. M&S machines at their food halls are good though and easy to work.

Community Terms & Conditions

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

be accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

contain any material which is defamatory of any person; or contain any material which is obscene, offensive, hateful or inflammatory; or promote sexually explicit material; or promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; or infringe any copyright, database right or trade mark of any other person; or be likely to deceive any person; or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or promote any illegal activity; or be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; or be likely to harass, upset, embarrass, alarm or annoy any other person; or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Nurturing a safe environment

Our Silversurfers community is designed to foster friendships, based on trust, honesty, integrity and loyalty and is underpinned by these values.

We don't tolerate swearing, and reserve the right to remove any posts which we feel may offend others... let's keep it friendly!

More Speakers Corner

Real or Artificial - What kind of Christmas tree will you have? Fresh cut Christmas trees
Each Christmas there is a ‘debate’ over real versus artificial Christmas trees. The...
Do you agree with Cryogenic Preservation? Excess smoky nitrogen gas discharge during filling of a liquid nitrogen dewar.
This week it was announced that a very brave 14 year old girl who had terminal cancer had won...
Should shops remain closed on Boxing Day? Boxing Day Sale cinnamon star on green wood concept.
A petition calling for a ban on shops opening on Boxing Day has attracted close to 194,000...
Will you be sending Christmas cards this year? Bracknell, England - October 28th, 2014: Vintage style Christmas cards. Modern cards originated from a printing in 1843 instigated by Sir Henry Cole, director of London's Victoria and Albert Museum.
The custom of sending Christmas cards was started in the UK in 1843 by Sir Henry Cole. He was a...
Do you still use cheques as payment? Signing a blank cheque with a fountain pen
** Note: Shallow depth of field
Cheques books have been used in the UK for over 350 years but they are now on the decline. In...
Are you surprised that Donald Trump won? Saint Louis, MO, USA - March 11, 2016: Donald Trump addresses supporters at the Peabody Opera House in Downtown Saint Louis
After months of campaigning, debating, mud slinging and scandals, the Americans have voted and...
Do you mind the gap? toblerone
The makers of Toblerone, Mondelez, have taken the decision to widen the gaps between the...
Should Nigel Farage be ennobled in the House of Lords? LONDON, UK - MAY 1, 2016: Nigel Farage seen arriving at the BBC to attend the Andrew Marr show
There are calls for Nigel Farage to be made a Lord and take his place as a peer in the upper...
Should the FA defy the poppy ban? poppy
England are due to host Scotland at a World Cup qualifying match at Wembley on November 11 ...
Who would you trust more to be the next US President? LONDON UK - MARCH 3RD 2016: Hillary Clinton and Donald Trump pin badges over the American flag symbolizing their battle to become the next President of the United States 3rd March 2016.
With the latest results today from ABC/Washington Post tracking poll, now showing Donald Trump...
Should the UK have a complete ban on selling Ivory products? ivoryburn2 900x600
Hugh Fearnley-Whittingstall, chef come wildlife campaigner, has been looking into the shocking...
Do you think Princess Beatrice and Eugenie should be given royal duties? London UK - June 17 2006: Princess Eugenie (left) and Princess Beatrice seating on the Royal Coach at Trooping the colour ceremony also known as the Queen's Birthday Parade
** Note: Slight blurriness, best at smaller sizes
It was revealed in the sunday papers that there is a nasty feud brewing between Prince Charles and...
Do you rake or vacuum? Yorkshire Dog on the autumn leaves blur
Autumn is in full swing, and the leaves are rapidly changing from luscious shades of green, to a...
Where do you think the extra runway should be built - Heathrow or Gatwick? Airplane touch down on runway during sunset
Since the 1970s various UK governments have been debating how to expand the UKs potential to...
Are the Government right to do a Pension U-turn? bigstock-Pensions-11274911
The government has done a huge U-turn on Pensions and scrapped the rights of 5 million pensioners...
Do city zoos still have a place in a modern society? gorilla in zoo
Last week’s incident at London Zoo, in which a male silverback gorilla escaped his enclosure...
Are hospital trusts cashing in on the sick? Ticket machine at the exit of a car park
Patients in England are being penalised with increasing parking charges with 30% of hospital...
Is BA trying to pull the wool over our eyes? BARCELONA SPAIN - DECEMBER 11: A British Airways Airbus A320 taking off on December 11 2014 in Barcelona. British Airways is the international airline of Great Britain with its headquarters in London.
Last week British Airways proudly announced that they will be partnering with Marks & Spencer...