Which utilities call centre do you find most frustrating to contact?

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If you have a query or concern regarding a service or a bill provided by one of your utility providers and you need to make contact, how do you find the customer experience?

What frustrates you the most, and based on your experience which utility company provides the least favourable customer service?

Do you find telephone call centres frustrating?

238 people have already voted, what's your opinion? Yes No

What are your views on this?

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andbrown01
17th Dec 2014
3
Thanks for voting!
you spend most of your time
waiting to speak to someone
andbrown01
14th Nov 2014
3
Thanks for voting!
call centres based sbroad
Jenty
7th Nov 2014
2
Thanks for voting!
Call centres that are based in India! They talk so fast you can't understand them!
Archiebald
7th Nov 2014
2
Thanks for voting!
They are lovely people in the Indian call centres but sometimes it can be easier to explain what you need when speaking to a British person.
Rob60
7th Nov 2014
3
Thanks for voting!
Surely the technology exists for you to phone a call centre, then when you are hit with a queue, it reads a message: "You are in a queue, please hang up and we will call you back when an assistant is ready" or something to that effect. That would be far less frustrating.
Archiebald
6th Nov 2014
4
Thanks for voting!
BT have to be the worse!! You have to wait for ages on hold and then if you have issues with your broadband they just don't seem capable of being of any help at all? The banks are also terrible, I just wish some of their directors would try and be a customer for an hour incognito and see what appalling service they offer!

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