What’s the best way to complain?
When you’ve got a beef with a company, what’s the most effective way of complaining to them?
Some people will say they always complain by letter, some by email, others by phone, and more recently others have taken to social media. But in your opinion, based on your experience, what’s actually the best?
Feel free to leave any comments about your experience in the comments section below.
How do you prefer to complain – by letter, by email, over the phone or via social media?
By phone
By letter
By email
By social media
Based on 275 public votes.
How do you prefer to complain – by letter, by email, over the phone or via social media?
| By phone | |
| By letter | |
| By email | |
| By social media |
Next up...
Leave a Comment!
Log in to comment
You need to be logged in to interact with Silversurfers. Please use the button below if you already have an account.
LoginNot a member?
You need to be a member to interact with Silversurfers. Joining is free and simple to do. Click the button below to join today!
JoinCommunity Terms & Conditions
Content standards
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
be accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
contain any material which is defamatory of any person; or contain any material which is obscene, offensive, hateful or inflammatory; or promote sexually explicit material; or promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; or infringe any copyright, database right or trade mark of any other person; or be likely to deceive any person; or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or promote any illegal activity; or be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; or be likely to harass, upset, embarrass, alarm or annoy any other person; or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Nurturing a safe environment
Our Silversurfers community is designed to foster friendships, based on trust, honesty, integrity and loyalty and is underpinned by these values.
We don't tolerate swearing, and reserve the right to remove any posts which we feel may offend others... let's keep it friendly!
E-mails can indeed get lost in cyberspace and making a complaint by phone would be difficult to follow up if you got nowhere. Still unsure about social media.
Sometimes an advice organisation gets more notice taken of it than at the individual level. It can provide independent evidence of all correspondence and events plus it is up to date on legislation.
It saves time if your records are updated as things progress.
... You also miss out on the written evidence of your conversation / issues etc.