What’s the best way to complain?
When you’ve got a beef with a company, what’s the most effective way of complaining to them?
Some people will say they always complain by letter, some by email, others by phone, and more recently others have taken to social media. But in your opinion, based on your experience, what’s actually the best?
Feel free to leave any comments about your experience in the comments section below.
How do you prefer to complain – by letter, by email, over the phone or via social media?
By phone
By letter
By email
By social media
Based on 271 public votes.
How do you prefer to complain – by letter, by email, over the phone or via social media?
| By phone | |
| By letter | |
| By email | |
| By social media |
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Then, if that fails, chain yourself to the CEO's car bumper and berate him/her. He/she will be embarrassed enough to either have you arrested or invite you for tea and chat to sort out your problem.
Works best if you are naked.
E-mails can indeed get lost in cyberspace and making a complaint by phone would be difficult to follow up if you got nowhere. Still unsure about social media.
Sometimes an advice organisation gets more notice taken of it than at the individual level. It can provide independent evidence of all correspondence and events plus it is up to date on legislation.
It saves time if your records are updated as things progress.
... You also miss out on the written evidence of your conversation / issues etc.