Top rated hotels in The Gambia

Each year, The Gambia Experience like to recognise their top performing hotels for their continued commitment through their prestigious Hotel Awards. These awards are there to acknowledge and commend those Gambian properties which offer the best customer service and as a result receive stellar feedback from their customers. 

The Gambia is a small, sub-tropical, West African Country, which boasts everything from exotic wildlife and beautiful beaches, to intriguing history and friendly people. Its relaxed atmosphere provides the perfect balance to the country’s colourful and vibrant character, and with plenty of things to do, makes for the perfect holiday destination.

With feedback sourced from a number of locations, including Feefo – the leading independent review company – and The Gambia Experience’s own holiday questionnaires, the awards up for grabs were as follows: Outstanding Customer Feedback, Excellent Customer Feedback and Best Customer Service.

Outstanding Customer Feedback

We are delighted to see that Ngala Lodge in The Gambia received the Tripadvisor Certificate of Excellence for Outstanding Customer Service for the third year running.

Boutique, adult-only Ngala Lodge boasts impressive individuality and offers a truly unique experience. Along with its stunning views over a quiet and scenic cove, Ngala Lodge has gained a reputation of excellent standards and service. The tropical gardens are a lovely place to soak up the African sun, with an infinity pool that seems to merge with the ocean – it is impossible not to fall in love with this oasis of serenity.

Other 2019 winners of this category were Leo’s Beach Hotel, Mandina Lodges, Ocean Bay Hotel, Sunbeach Hotel and the Chimp Rehabilitations Project in The Gambia, with Fathala Wildlife Reserve and Esperanto Lodge taking the award in Senegal.


Excellent Customer Feedback

Ever-popular Kombo Beach Hotel received the 2019 award for Excellent Customer Service, joined by Senegambia Hotel, African Princess Beach Hotel, Bungalow Beach and Sunu Hotel.

Friendly Kombo Beach Hotel, situated in a fantastic position alongside the beach in the heart of Kotu, promises a comfortable stay with many elements to please guests of all ages. Whether it be bingo, a reggae band or something more traditional, each evening holds a different entertainment experience, and, along with its superb cuisine and excellent facilities, this hotel is one of the most popular hotels in The Gambia.

Kombo Beach Hotel

Best Customer Service

Fathala Wildlife Reserve in Senegal picked up the 2019 award in this category, along with Ngala Lodge for its exceptional customer service.

Fathala Wildlife Reserve offers unique accommodation in an incredible setting in a national reserve in the Sine Saloum South region of Senegal. Whilst staying in a luxurious, air-conditioned safari tent, Fathala offers an array of excursions including safari and mangrove cruises, allowing its guests to immerse themselves into African culture and its superb wildlife. In the evening, observe the warthogs and rhinos at the nearby watering hole, as you gather around the firepit.  Fathala Wildlife Reserve promises an unforgettable experience.


To view The Gambia Experience’s full collection of holidays, visit  or call 01489 866 939 to chat to their expert team.


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