Tea and Talk

Communities and businesses all over the country have been coming together to do their bit in the fight against Coronavirus.

Like a lot of businesses, large and small, Hidden Hearing has had to close its clinics under the recent Government guidelines and with additional time and resource, wanted to do something to help others in these difficult times.

Being in the hearing and healthcare industry, we understand how important it is to stay connected with others. Our Audiologists explain the importance of being able to keep up with conversations and stay connected to others every day. Not only is it good for our health, but it is so important for our wellbeing.

Times like these are difficult for everyone. We’ve all experienced good days and bad days, feelings of anxiety and apprehension of what is to come. We have all had to adjust in some way or another, so to help those who are feeling a little low, or struggling to adjust with a new pace of life we have set up a free telephone line, to simply talk. Whilst people are hunkering down in their homes in isolation, we invite you to pick up the phone and give us a call. We want to help people if they are feeling isolated, lonely, or just want to hear a different voice. The phone line is open to anyone who wants a chat, you do not need to be a customer of ours, and we are happy to talk about most things.

All our call handlers are regular Hidden Hearing employees, from across the business. They are not call centre staff. They just want to do their bit to help others and have volunteered to give up their time, taking calls and supporting those who need it.

We have a team of Hidden Hearing employees waiting for your call Monday – Friday from 3pm – 5pm. Our phone line is free from UK landlines and mobiles

Call us for a chat on 0800 037 0343

Have you got a health question?

We've teamed up with AXA PPP healthcare to bring you articles, information and tips from their clinical teams on a wide range of health topics. And if you have a question of your own, their, "Ask the Expert" service allows you to ask the team of friendly, experienced nurses, pharmacists and midwives about any health topic and they'll get back to you with an answer as soon as they’re able.* So if you have something that’s been bothering you, whether it concerns you or someone close to you, don’t hesitate to get in touch.

Click below to submit your query online.


* Nurses are available 24/7, 365 days a year. Midwives and pharmacists are available Monday to Friday, 8am to 8pm; Saturday, 8am to 4pm; and Sunday, 8am to 12pm.
Actual response time will depend on the nature of your enquiry and availability of appropriately qualified experts but the team will always aim to get back to you within 24 hours.
Please note that our Expert Help services are there to offer health information and support. They do not diagnose or prescribe, and are not intended to be a substitute for professional medical advice given in the context of an individual consultation.


Leave a Comment!

Not a member?

You need to be a member to interact with Silversurfers. Joining is free and simple to do. Click the button below to join today!

Click here if you have forgotten your password

Community Terms & Conditions

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

be accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

contain any material which is defamatory of any person; or contain any material which is obscene, offensive, hateful or inflammatory; or promote sexually explicit material; or promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; or infringe any copyright, database right or trade mark of any other person; or be likely to deceive any person; or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or promote any illegal activity; or be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; or be likely to harass, upset, embarrass, alarm or annoy any other person; or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Nurturing a safe environment

Our Silversurfers community is designed to foster friendships, based on trust, honesty, integrity and loyalty and is underpinned by these values.

We don't tolerate swearing, and reserve the right to remove any posts which we feel may offend others... let's keep it friendly!