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lcorp124's latest comments
ViewDate:
16th Jan 2021lcorp124 commented on:
Winter fuel payments - have you had yours yet?Hi Patrickgeorge, i have not received mine either and was phoning them and being cut off before i could even get into the ' music' queue!!! I took the advice of Arthur on the site and phoned early a/noon. After nearly an hours wait i got through to an extremely nice and helpful lady who sorted things out for me. According to her the reason i did not get my payment was because they had changed over to a 'new' system but not all bank account information was changed over too ( in other words - lost!!) so they did not have my banking details. She took me through some checks,put my bank details on the system and told me i would get my payment next Friday (22nd Jan). The thing i don't understand is why couldn't they just look up the bank details used for my pension and pay it into that account ?? Hope this is helpful to you. Take care, JohnViewDate:
14th Jan 2021lcorp124 commented on:
Winter fuel payments - have you had yours yet?Thanks Arthur. Take care, JohnViewDate:
14th Jan 2021lcorp124 commented on:
Winter fuel payments - have you had yours yet?Hi Keen 83, i have not received my payment either - see post above. You're lucky you are getting the music - i have tried at least 6 times iand every time i get to the " putting you through to an adviser" - i am disconnected.!! Absolute shambles !!ViewDate:
14th Jan 2021lcorp124 commented on:
Winter fuel payments - have you had yours yet?I usually receive my Winter Fuel payment in early November but i have not received it yet!! I contacted them just before Christmas and was told that i had been catagorized as a Non UK Resident. They would correct this and i would get my payment by the 13th Jan 2021. Called them last week to check i was getting the payment and was told that because it was being made by another department i could get it anytime and not necessarily along with my pension but i would receive it by the 13thJan. It is now the 14th and no payment. I phoned them this morning and went through the rigmaroll of press this and press that only to be disconnected - THREE times. An absolute shambles !!!