Which queue do you choose at Passport control?

If you have a new biometric ‘chipped’ passport, you can use the automated ePassport gates instead of having your passport checked by a border officer.

This should mean that you can avoid the queues and get through passport control more quickly …. but does it!?

What experience have you had with the automated ePassport gates?  Has it made your journey through Passport Control any quicker?

Which would you choose?

526 people have already voted, what's your opinion? MACHINE HUMAN

What is your most recent experience at Passport Control?

We'd love to hear your comments

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1st Dec 2014
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I find that most people head to the machines but few can use them properly - even with a staff member explaining it.
Due to the blockages that causes I find I can get through the manual control as quick as the scanners.
That's my past experience at Birmingham - Luton is a completely different matter!!!
1st Dec 2014
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Thats my experience of all the airports Mike-well Gatwick and Heathrow..its much easier to just q and go through normal channels
22nd Nov 2014
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Would choose human everytime. Machines put people out of work and refuse to use them.
Jo Kingham
7th Nov 2014
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Would choose the machine every time - unfortunately with kids under 18 you have to go via a human being.
Always frustrates me the queues are generally longer for us than those visiting .....
7th Nov 2014
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I agree, Jo. The machine was much quicker for me. My wife does not have a chip in her passport yet, so had to use the human option when we recently returned to Heathrow.

I was waiting for 30 minutes for her to get through.

Incidentally, the machine was more friendly than most of the border force officers I've experienced in the past. If it had a coin slot, I'd have tipped it!
9th Nov 2014
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Like your style!
Yup - machine for me every time.
29th Nov 2014
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But they never seem to work Baxi??
6th Nov 2014
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Human always as the new automated ones at Gatwick never seem to work? Why doesn't someone sort out passport control in the UK it is a total joke. Come in off aircraft and 90% of the time there a huge queues. Answer get some more officers on desks-simple you would think?

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