Finding airline reviews and ratings online

Print Friendly

If you’re used to travelling on the same airline – whether it’s British Airways or easyJet – it can feel like a risk to deviate from your usual path. So if you’ve found a great airfare online with an airline you’ve never used before, it’s natural to feel a little nervous.

Thankfully, a quick internet search will usually yield industry ratings and customer reviews so you can establish whether this airline is as good as it says it is. Not sure who to trust? Read on for our guide to finding airline reviews and ratings online.

Where to find airline reviews

For official and reliable airline ratings, turn to Skytrax. Skytrax is a world leader in passenger reviews and ratings for airlines and airports around the world. In addition to well-rounded ratings for 681 airlines and 725 airports, you’ll also find reviews of airport lounges and airline seats in Economy, Business and First Class.  You can also browse seating plans for a wide range of major aircraft and read advice on how to choose the best airline seat. So if you want to craft the best travel experience you possibly can, Skytrax has all the information you need.

On the other hand, if you’re looking for simple star ratings, TripAdvisor’s airline ratings page offers a handy overview. Like its hotel and attraction ratings, these reviews are submitted by TripAdvisor members and the various airlines are rated out of five. Alongside the five star rating, there is a thumbs up or thumbs down symbol: if an airline receives over 50% positive ratings, they get a thumbs up; below 50% is a thumbs down. And since new reviews are being added all the time, you can be sure that TripAdvisor’s airline ratings are always up to date so they’re a good indicator of an airline’s quality.

Elsewhere, Find The Best’s airline comparison tool is worth a look for a broader picture. Each airline is given a ‘smart rating’, 50% of which is based on the airline’s Skytrax rating. 35.3% is based on its on-time performance, 8.8% on its partners and programmes, and the final 5.9% on the average age of its fleet. As a result, potential passengers can get an all-round picture of what their airline experience might be, rather than relying on user ratings alone.

The world’s best airlines

Perhaps you haven’t yet decided on a holiday destination but are determined to fly on a great airline – Skytrax’s world airline awards will have the recommendations you’re after. In 2013, Emirates were voted the world’s best airline, with Qatar Airways and Singapore Airlines following close behind.

Although these airlines were among the overall winners, you can also browse the best airlines by category on the awards’ website. Lufthansa, for instance, were awarded best airline in Western Europe, with Swiss International Airlines and British Airways in second and third place respectively. Aegean Airlines was the best airline in Europe as a whole, while KLM boasted the best staff service in Europe. And among low-cost airlines, Norwegian was voted the best in Europe and AirAsia the best in the world.

The following two tabs change content below.
Hello ... I am the Creative Director and Website Editor for Silversurfers and manage all the social media too. I hope you find the features and articles we have shared with you of interest and relevance. Please feel free to comment below and share your thoughts with us ... I hope you enjoy Silversurfers and all that we offer ...

Latest posts by Silversurfers Editor (see all)

Not a member?

Join the silversurfers community today! It's free, easy to do, and is packed full of features and amazing offers!

Join the community!
Click here if you have forgotten your password

Community Terms & Conditions

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

be accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

contain any material which is defamatory of any person; or contain any material which is obscene, offensive, hateful or inflammatory; or promote sexually explicit material; or promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; or infringe any copyright, database right or trade mark of any other person; or be likely to deceive any person; or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or promote any illegal activity; or be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; or be likely to harass, upset, embarrass, alarm or annoy any other person; or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Nurturing a safe environment

Our Silversurfers community is designed to foster friendships, based on trust, honesty, integrity and loyalty and is underpinned by these values.

We don't tolerate swearing, and reserve the right to remove any posts which we feel may offend others... let's keep it friendly!

More Travel

Top restaurants in Rio & Best Places to Eat Rio De Janeiro Restaurants
What better way to take in the best of Brazilian culture than with food? The country is famous for...
Top 10 French castles French Castles
With hundreds of years of history behind it and some of the most stunning countryside in all of...
Great ways to support your grandchildren on a gap year gap-year
A gap year offers young people a wonderful opportunity to get out there and see a bit of the world...
Where to find the best online travel guides Modern touchscreen smartphone or mobile phone with airline internet web site offering booking or buying airliner tickets online, credit cards and passports on laptop or notebook computer PC keyboard
We’ve all heard of TripAdvisor – but where else can you go to find impartial reviews and...
Making sense of travel websites and booking engines Miniature Backpackers On Top Of The Keyboard.
Booking engines are a great way to find discounted travel - but with so many out there it can be...
Want luxury? Travel in the off season Travel Suitcase with stickers. Clipping path included. Computer
Do you wish you could enjoy a stay in a luxurious hotel, tuck into some top cuisine or relax in a...
Shopping for cruise travel insurance Saint Georges, Grenada, Caribbean
If you’re lucky enough to have a cruise holiday coming up in the next few months then now is a...
The best wine regions to visit Classic Tuscan landscape
There was once a time where to get a decent wine it had to come from France, Italy or Spain –...
Best hotel comparison websites Receptionist or concierge workers standing at hotel counter
If you're looking for holiday accommodation, it's important to think about your essential...
Best Travel Insurance Guide for Over 50 & 65s bigstock-Travel-Insurance-Sign--48008171
The last thing you want to think about when you're planning your holiday is the fact that things...
Best flight comparison sites for holiday planning Passenger plane above the clouds.
Why spend more than you need to on your next flight? These days, you don’t have to rely on the...
Keeping your home safe when you go on holiday home security
Holidays tend to be the highlight of the year, but some of that joy is likely to be tarnished if...