Finding airline reviews and ratings online
If you’re used to travelling on the same airline – whether it’s British Airways or easyJet – it can feel like a risk to deviate from your usual path. So if you’ve found a great airfare online with an airline you’ve never used before, it’s natural to feel a little nervous.
Thankfully, a quick internet search will usually yield industry ratings and customer reviews so you can establish whether this airline is as good as it says it is. Not sure who to trust? Read on for our guide to finding airline reviews and ratings online.
Where to find airline reviews
For official and reliable airline ratings, turn to Skytrax. Skytrax is a world leader in passenger reviews and ratings for airlines and airports around the world. In addition to well-rounded ratings for 681 airlines and 725 airports, you’ll also find reviews of airport lounges and airline seats in Economy, Business and First Class. You can also browse seating plans for a wide range of major aircraft and read advice on how to choose the best airline seat. So if you want to craft the best travel experience you possibly can, Skytrax has all the information you need.
On the other hand, if you’re looking for simple star ratings, TripAdvisor’s airline ratings page offers a handy overview. Like its hotel and attraction ratings, these reviews are submitted by TripAdvisor members and the various airlines are rated out of five. Alongside the five star rating, there is a thumbs up or thumbs down symbol: if an airline receives over 50% positive ratings, they get a thumbs up; below 50% is a thumbs down. And since new reviews are being added all the time, you can be sure that TripAdvisor’s airline ratings are always up to date so they’re a good indicator of an airline’s quality.
Elsewhere, Find The Best’s airline comparison tool is worth a look for a broader picture. Each airline is given a ‘smart rating’, 50% of which is based on the airline’s Skytrax rating. 35.3% is based on its on-time performance, 8.8% on its partners and programmes, and the final 5.9% on the average age of its fleet. As a result, potential passengers can get an all-round picture of what their airline experience might be, rather than relying on user ratings alone.
The world’s best airlines
Perhaps you haven’t yet decided on a holiday destination but are determined to fly on a great airline – Skytrax’s world airline awards will have the recommendations you’re after. In 2013, Emirates were voted the world’s best airline, with Qatar Airways and Singapore Airlines following close behind.
Although these airlines were among the overall winners, you can also browse the best airlines by category on the awards’ website. Lufthansa, for instance, were awarded best airline in Western Europe, with Swiss International Airlines and British Airways in second and third place respectively. Aegean Airlines was the best airline in Europe as a whole, while KLM boasted the best staff service in Europe. And among low-cost airlines, Norwegian was voted the best in Europe and AirAsia the best in the world.
Latest posts by Sally - Silversurfer's Editor (see all)
- Could you give up using wet wipes? - May 22, 2019
- A Week of Garden Celebrations at Leeds Castle 24th to 30th June 2019 - May 22, 2019
- Indulgent Escapes - May 22, 2019
- Inspiring expert-led experiences worldwide with ACE Cultural Tours - May 20, 2019
- Discover the world as a solo traveller - May 20, 2019
Leave a Comment!
Community Terms & Conditions
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
be accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
contain any material which is defamatory of any person; or contain any material which is obscene, offensive, hateful or inflammatory; or promote sexually explicit material; or promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; or infringe any copyright, database right or trade mark of any other person; or be likely to deceive any person; or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or promote any illegal activity; or be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; or be likely to harass, upset, embarrass, alarm or annoy any other person; or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Nurturing a safe environment
Our Silversurfers community is designed to foster friendships, based on trust, honesty, integrity and loyalty and is underpinned by these values.
We don't tolerate swearing, and reserve the right to remove any posts which we feel may offend others... let's keep it friendly!