Ten tips from the Suffolk Silver Surfer

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Keith Paterson has years of experience of personal computing and in the late 1990s saw a gap in the market to help people over 50 to become familiar with technology, PCs and the Internet.  

He wrote a book “Hints and Tips for Silver Surfers” and started a website at www.silverhairs.co.uk.

In 2012 he became AgeUk Internet Champion.

Below are some hints and tips relating to technology and computers … each week Keith will add a new tip, which may help you with the day to day issues that may crop up.

If you have a computer problem please add a note about it at the end of this Tips page and he will reply in person.

Suffolk Silver’s Tip of the week

TIP 1:

PC running slow? …. The best way to speed it is to add the maximum memory it can handle. You can check this be going to Crucial 

But if you are nervous about adding memory there is a simpler way. It is Microsoft’s own Readyboost

You just get an 8Gb memory stick and push it in a spare USB slot. Then follow the instructions to activate it. It works equally well with Vista and Windows 7 but unfortunately doesn’t work with XP

Click here to visit Readyboost

You can view my weekly tips on my page at HERE

TIP 2: 

Strategy for XP users (rev)

The official statement from Microsoft:

http://windows.microsoft.com/en-us/windows/end-support-help

“Microsoft has provided support for Windows XP for the past 12 years. But now the time has come for us, along with our hardware and software partners, to invest our resources toward supporting more recent technologies so that we can continue to deliver great new experiences.

As a result, after April 8, 2014, technical assistance for Windows XP will no longer be available, including automatic updates that help protect your PC. Microsoft will also stop providing Microsoft Security Essentials for download on Windows XP on this date. (If you already have Microsoft Security Essentials installed, you will continue to receive anti-malware signature updates for a limited time, but this does not mean that your PC will be secure because Microsoft will no longer be providing security updates to protect your PC.)

If you continue to use Windows XP after support ends, your computer will still work but it might become more vulnerable to security risks and viruses. Also, as more software and hardware manufacturers continue to optimize for more recent versions of Windows, you can expect to encounter greater numbers of apps and devices that do not work with Windows XP”. (end of Microsoft statement).

So, With half the world, and many businesses, still using Windows XP, the fact that Microsoft will no longer send out updates for that Operating System (OS) from the 8th April this year will mean that their computers will be increasingly open to virus attack from that date onwards. This could mean that their PC could be accessed by criminals, who can use it to obtain vital information about them or use it to spread malware to other machines. Their email address book can be stolen and sold to spammers and it will even be possible for someone to record what you are typing, such as passwords and bank details.

So, what is to be done from April. If you are concerned,the first thing is to disconnect the computer from the internet. It is still fine for word processing, printing, record keeping, playing games, CDs or DVDs and photography as long as it is off line. Most desktops and early laptops can be disconnected by detaching a cable from the router. Newer laptops will be wireless but this can, and should, be turned off.

But before you begin to suffer from Internet withdrawal symptoms XP users must plan what to do. Can they upgrade their present equipment to an Operating System which IS going to be kept secure? If they are keen to stick to Windows, this means Vista, Windows 7 or Windows 8.1.

But looking at the comments from people who have struggled to install later Windows, even on comparatively new machines, l would not recommend the task, especially if your PC is quite old. After all, Windows XP has been around for over twelve years.

Are there any alternatives to this method ? One similar Operating System, which is free, is called Linux. One version, Ubuntu, is fairly undemanding when it comes to computer specification (memory, speed etc) and this can easily be loaded on to an XP machine either in place of, or in addition to, the XP program. Ubuntu can be downloaded free onto a CD or memory stick from www.ubuntu.com/download/server.

Linux versions e.g. Ubuntu, are much less demanding and will run on a PC with a low specification and small hard disk or even directly from a CD or USB stick, should you want to try it out. The basic version is Ubuntu 12.04 (32 bit), which is guaranteed to be updated and secure until at least 2017.

Ubuntu is similar but not identical to Windows, so there would be a short learning curve. Remarkably it recognizes your mouse, keyboard, screen and most printers without difficulty. There is the opportunity to install it OVER your XP, thus clearing the data you have or, If you have some spare space on your hard disk, you can install it ALONGSIDE XP. You can then access things like your old Word documents, spreadsheets and Presentations using the free Microsoft Office compatible Libre Office suite.

So, if you are prepared to use a slightly different OS this would be the cheapest (indeed FREE) option.

Buy new ?

Many people will find the better option is to buy a new machine, complete with Windows 7 or 8.1. This might be a laptop or desktop. New PCs and laptops can be found from around £250 including the OS. When you .think that Windows 7 or 8 costs around £80 this is probably be the way most people will go. If you shop around you may even find refurbished machines being sold with Windows 7 installed. I have done this and can assure you it is no great problem, though you will have to load the Windows updates and your favourite programs and your old data (photos, correspondence etc)

Another option ?

With the increasing popularity of tablet computers many people will decide on this route, keeping their old XP machine for ‘work’, printing, photography, DVDs etc and just using the tablet for all Internet access. Tablets have various operating systems, such as the Apple OS, Android and Chrome. All of these have proved to be much more secure than Windows and are regularly and automatically updated, free. Prices of tablets vary from £40 to £600 or more, according to size, capacity, speed, capabilities and popularity. This is a subject on its own. But all tablets easily connect wirelessly to the same ‘router’ that almost everyone uses, these days, to connect to the Internet. They are fine for accessing the net, emails, photography, Skype, Facebook, Twitter.etc. But not so brilliant for writing your next novel. And they are too small to contain a DVD player or writer.

So, many people may do just that. Keep the disconnected XP machine and exclusively use a tablet for the Internet. Not a bad idea

PC Minimum Specification for installing other Windows programs is approximately the same for Vista, Windows 7 and Windows 8 (32bit versions)

Chip speed: minimum 1 ghz, 1Gb Memory (RAM), 40Gb hard disk, Directx9-capable graphics + a CD drive and Internet access

TIP 3:

Shortcut keys on a PC     (These keys do not apply for users of Apple Macs .. use the Cmd key in place of the Ctl key)

Most people know that pressing Function Key F1 opens Help in any Windows type program.

But there are many more keys that, if you can recall them, make your job faster. The problem is remembering them. But it is well worth concentrating on a few and getting used to them.

For me the most frequently used are Control + C (copy a selected piece of text) and Ctl + V (paste it into another document).

But I also use Ctl + Z quite often to undo almost anything that I have just done!  This works for a multitude of programs.

Another favourite, especially for people with poor vision is Ctl + the Plus key (Ctl +), which enlarges all the text on a web page.   Ctl + the minus key (Ctl –) makes the text smaller again.

There are so many other shortcuts that it would not help to list them all here. Better to refer you to a Microsoft page such as HERE

If you use an Apple product, then their shortcut page is HERE

So, which are your favourite shortcuts?

TIP 4:

Anti-virus:

Since first suggesting Microsoft’s own anti virus program, a more recent study by AV-Test.org gave Microsoft Security Essentials a mere 1.5 out of 6 score. Other free programs, including AVG and Avast were rated MUCH higher for prevention and removal. The top rated free AV product was ZoneAlarm Free. Let us hope that Microsoft take the hint and upgrade their program, which is so easy to use.

I am still keen on Mcafee Site Advisor and I always have it loaded, so I can be fairly sure I am not clicking on a dangerous site. It rates sites with green, yellow and red ticks as in the graphic:

I really do recommend that, whatever browser you use.

In addition to an anti virus program, which should ALWAYS be loaded and up to date I have a couple of reputable programs that are adept at clearing things up if I suspect something is going amiss. Both have free versions, with paid versions if you feel that they are useful : Malwarebytes and Superantispyware

But, if anything goes wrong, the first line of action is to do a restore to the day before the problem occurred. Don’t wait for three weeks before taking action. RESTORE immediately.

TIP 5:

Mobile phone emergency contact details:  A useful tip for mobile phone users.

If your mobile phone does not lock itself after use, consider putting an entry in your “Contacts” under the name of ICE.  This should be followed by the name and telephone number of the person who you want to be contacted ICase of Emergency.  This can be accessed by the emergency services etc.  Example:  ICE David 01908 000000.  This system was first thought of by a member of an Ambulance Crew and is an effective way for the person you have identified to be contacted in an emergency.

More information here ←

TIP 6: 

Scams

Scams are everywhere (even banks and insurance companies can be guilty) but on line scams are very common and, like a Norovirus, keep mutating into more and more sophisticated ones. After all, there is a lot of money to be made and the chance of them being caught is slight.

Research commissioned by the OFT involving 11,200 interviews found that every year 1,388,000 UK consumers fall victim to prize draw and sweepstake scams, 400,000 to bogus holiday clubs, 330,000 to work at home scams, 200,000 to miracle health scams, 170,000 to clairvoyant and psychic scams, 110,000 to loan scams. The total annual bill amounts to over £3.5 billion

Most frequent :

  • The ever popular telephone scam. Typically these people say there is a virus on your computer.  When you look they point you to log files from something called an event viewer that displays normal system errors and they say they are viruses. They suggest you buy their software to clear the problem. It makes it worse and they now have your credit card details!
  • Advance fee – the Nigerian letter scam. (Send them cash and you will get millions. Just hand over your bank details)
  • Investment opportunities. (The Boiler Room Scams – YOU will get scalded)
  • You advertise something and you get an even better offer.  They send you a cheque but could you send them the difference.
  • Lotteries or prize draws. (You have WON ! even though you didn’t enter) They just need your bank details or a payment before you get the cash.
  • ‘Phishing’. Some are so convincing. You will get numerous emails from banks you may or may not have joined, all after details so they can rob you. A good email program should filter these out.
  • Pyramid selling and chain gift scheme. (All you have to do is recruit more mugs)
  • Work-from-home schemes (you pay THEM for the kit)
  • An email from a relative says they are stuck in some foreign part and can you send them some cash.
  • Various attempts to get the Pin or code of your credit/debit card. This may be by tampering with the ATM, a card reader in a shop or petrol station, or just looking over your shoulder.
  • There is a sophisticated one where you get a call from a Detective Inspector or your bank reporting that your card has been cloned and is being used. You are asked for your PIN to verify it is the card and are told your card will be replaced and a courier will pick up your old one. The caller may even keep you talking while your card is collected then used. One recent victim lost £7000.
  • Very commonplace: the distraction theft. Someone purporting to be an official gets into your home e.g. to check your water pressure/meter etc and goes off with a handbag etc

There is a site where you can report things www.actionfraud.org.uk/ But it is unlikely that anything will be done. But, if it is a credit card thing, try to get a refund from the finance company.

AgeUK do a downloaded leaflet

 

TIP 7 :

Runkeeper

Runkeeper is an app and online community that enables users to track not only runs and jogs but also walks and cycles. By carrying your smartphone with Runkeeper engaged, GPS is used to monitor exactly where you have gone, at what speed and how many calories have been burnt. Runners may find an armband mobile holder makes for a more comfortable experience.

Cost: free

Registration required: yes.

Available for: iPhone, Android, Nokia, Windows Phone 7

Get it: http://www.runkeeper.com

Tip  8 : 

When to make your PC Sleep, Hibernate or Switch off ? Or just leave it running?

You can see these alternatives if you click Start

Sleep: When going into sleep mode the PC keeps all your settings and program in memory but turns off the screen and the hard disk. So it uses little power and, when you hit the keyboard it springs back to life quite quickly. Closing a laptop screen normally sends it into sleep mode.

Hibernate (not available on all machines) : Saves your settings to hard disk, so that everything is saved, the hard disk stops spinning and even the memory is not being refreshed. So it uses even LESS power but it takes a little longer to load things from the hard disk when you hit the keyboard

Switch off : Even if you use one of the other methods it may be worth doing this from time to time (or if you fear fire) because it clears things that can hang around in memory and slow your machine down.

Just leave it on? What happens then depends upon how you have set it up. Go to Start, Control Panel. In Vista click Classic Mode and ‘Power Options’. You can adjust the times for shutting down the screen and putting the computer to sleep if it is unattended. With Windows 7 the Power Options are found under ‘Hardware and Sound’ in the Control Panel.

Screen savers With older screens these were used to prevent ‘burn-in’ in a particular spot. Modern (LCD/LED) screens do not suffer from this but some people like to have a changing screen saver, which might display changing photographs etc. In Vista go to Control Panel, Personalise, Screen Saver. You can choose a favourite photo folder. In Windows 7 it is accessed via Control Panel, Personalisation, where you can choose the background of the desktop and also the screensaver.

These options are based on a PC, and may not be the same for an Apple Mac in all cases.

Tip 9 :

How to Geek!

There was a time when searches on the internet had to be precise and there were techniques to get what you wanted. These may still work but Google has become much more helpful and one even gets suggestions such as “Do you mean ******?”

A very useful site I often consult is “How to Geek”

Take a look at the simple searches they suggest you make at How to Geek

Tip 10:

The cost of printing

A couple of recent ‘Which’ reports point out the varying cost of running HP inkjet printers. The first article showed a vast difference between the ink used if one switches off the printer between uses or leaves it on. This is because all HP printers have a cleaning routine when they are switched on and this wastes ink. We are talking about using three or four times as much ink if you switch off.

The second article asked the question whether it was cheaper in the long run to buy a more expensive printer. A comparison was made between the cheapest all-in-one printer, the Deskjet 2510 (Argos 39.99), and a Photosmart 7520 (Amazon £124.95) . Although the latter offers more facilities such as Fax, a small screen and auto-duplexing (turning the page to print on the back) it worked out MUCH more expensive on ink. It uses four cartridges instead of the two that the cheaper printer uses. Surely, you might think, it would produce better colour prints and, being able to change one colour when it runs out should be cheaper. The answer was neither, with the Photosmart getting a mere three stars for graphic printing against four stars for the Deskjet and the tests showed it cost twice as much in ink. You always get what you pay for?  Well not in this case.

 

 If you have any questions for Keith, post them below and he will be happy to help

 

 

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I am 81 years old and am passionate about computers, technology and the Internet and was the original founder of Silverhairs. I was Age UK's joint Internet Champion in 2012, and have spent the last 15 years, helping others to get up and running on computers. I was pleased, this year, to have been awarded an MBE for my voluntary work in this respect. I am profoundly deaf these days but get by with a cochlear implant. But computing puts me on a level playing field and keeping up with the technology is an excellent way to exercise the grey matter !

Latest posts by SuffolkSilver (see all)

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davitts dame
21st Jul 2016
0
Thanks for voting!
HELLO I CANNOT BELIEVE THAT I WAS PROBABLY ONE OF THE FIRST SECRETARY'S TO WORK WITH A COMPUTER. THE COMPANY I HAD JOINED WAS THE UK HEADQUARTERS OF AVON COSMETICS. SO I WAS SENT TO A PLACE IN LONDON TO BE SHOWN HOW TO USE A PC. THE COMPANY WAS "WANG". I WAS WORRIED THAT I WOULD NOT BE ABLE TO LEARN THIS STRANGE NEW MACHINE. THE YOUNG MAN WHO GAVE THE DEMONSTRATION GAVE US TIME EVERY SO OFTEN TO WRITE DOWN IN OUR NOTEBOOK THE MOST IMPORTANT INFORMATION, IT WAS NOT AS DAUNTING AS I THOUGHT IT WOULD BE AND I WAS BEGINNING TO CONTROL THE NERVES, WHEN SUDDENLY THERE WAS A HUGE NOISE AND A YOUNG GIRL SHOUTED A BAD WORD
SHE HAD THROWN THE BOOKS ONTO THE FLOOR LUCKILY THE PC WAS TOO HEAVY , THEN GRABBED HER BAG KNOCKED OVER HER CHAIR AND SHOUTED "THATS IT - IVE HAD ENOUGH OF THIS JAPANESE CRAP" AND WALKED OUT. SHE DIDNT TURN UP THE NEXT DAY. I WAS QUITE OLD AT 28 BUT MY ANGEL MUST HAVE BEEN HELPING ME AS I JUST FOUND IT PRETTY EASY. NOW I DONT WORK SO ITS JUST A QUICK WAY TO GET INFORMATION, OR KEEP IN TOUCH WITH FAMILY AND FRIENDS IN OTHER COUNTRIES AND AVOID THE HUGE PHONE BILLS. I AM RUBBISH COMPARED TO THE GRANDCHILDREN BUT I ASK THEM IF I DONT KNOW THE LATEST PC WORD. THEY KNOW EVERYTHING. WELL DONE WITH YOUR MBE SOUNDS AS IF YOU DESERVE IT. IF I GET A PROBLEM I MIGHT ASK YOU INSTEAD OF MY GRANDSON. A FEW YEARS AGO HE NEARLY COLLAPSED WITH LAUGHING WHEN I ASKED HIM WHAT DOES LOL MEAN? BEST WISHES ALICE
Whataboytjie
6th Dec 2014
0
Thanks for voting!
While I tend to agree with almost everything posted here Keith, it is both informative and interesting.

However due to the comprehensiveness of the article, I feel that it could be beyond the reach of many silver surfers.

Basically most ISP's to-day offer their own versions of protection against viruses and malware, which are very regularly updated, so that the users don't need to concern themselves of how well they are protected.

For all forms of financial transactions with banks and credit/debit cards, these institutions offer free software which further protects the users for keystroke and screen shot security while conducting all of their financial affairs.

Having these products installed is an absolute must for everyone who uses the internet, but more importantly, once installed, there is no need for any other involvement regarding online security from a users perspective.

Further down the line from here is the usual need for password changing which most of us hate to do. I see that our US of A friends are making more use of wild card symbols these days eg; /?@+=_-$£" etc some of which added to a regular p/w helps to alleviate the memory which many of us battle with these days.

In ending thank you for your article, for me I did learn a few new tricks..kind regards....
SuffolkSilver
7th Dec 2014
1
Thanks for voting!
Hello Whataboy from beautiful S.A.
I go along with much of what you say. Unfortunately,the world of computing may not be that simple. Many people do not have the latest computer or software. Even if they do, even the most expensive anti malware program is not 100% safe. Secondly, the users vary In their abilities with computers. They just want to get on with using this tool and find such things as malware difficult to understand. I find that many machines have no security software at all. Indeed a huge proportion of PC users are still using Windows XP, which Microsoft no longer supports or updates. (I just discovered that XP is being used by House of Commons secretaries!)
People mainly use Internet Explore to access the net, arguably the least secure browser. And they probably use an old version of that. So what chance is there for the average user, who may even be as old as me (!) but without any interest in such things. They may have no protection; their firewall is not turned on and neither are Windows updates. (XP users no longer get any despite them being issued monthly) As against this there is an army of hackers out there who are trying to access vulnerable computers, either to obtain their bank information or to enable them to use their PC to distribute malware or spam. There is a lot of money to be made out of such activities and their computers are accessible to rogues from every part of the globe.

Even if people buy a new machine they are not safe for long. Yesterday I visited a friend who had a fairly new laptop with Windows 8.1. He thought it was protected but the 'bloatware' anti virus (Mcafee) program that came with it had expired and was not being updated because he hadn't, paid them what they were demanding. His second machine was still on XP and I installed Avast and Malwarebytes. I ran the latter but had to leave after 45 minutes, by which time it had found 16 potential security problems. I will go back and see if it is now clean.
But one cannot expect grannies (or even youngsters) to do all this.
One of the problems is that, unlike Apple, Windows is a complicated, ageing system and it is open for anyone to write programs for a multitude of different computers. Even downloading reputable PC software is fraught as there is always some other program that will try to creep in so your browsing is redirected to where THEY want you to go.
In the end it is all about money, whether it is by fair means or foul.
I am not trying to panic people but they must be aware of the dangers and keep their defences strong.
william todd
17th Aug 2014
0
Thanks for voting!
hi keith i wonder if you could help me with backup.up till now i have not bothered with back up but now i worry i may lose all of my photos if somethink goes wrong,inoticed that theres a cloud system on windows 7 which i run from my desk top but am not sure how to use this and dont know which back up is the best also i have been using norton on my commputer but is up for renewal shortly(october) but the premium has gone up substantially and is there a cheaper antivirus i could use..thanking you.
Ella
17th May 2014
0
Thanks for voting!
I have only today found this and I wish I had found it over a year ago when my sons laptop said that his windows 7 was not genuine I could not get anywhere with Microsoft, I got a computer repair man come out and he took it with him and said that I either had to upgrade to windows 8 or dispose of the laptop so I upgraded. although now I have bought my son a new laptop 2 weeks ago , but I could have saved myself a hundred quid and not bought the upgrade plus the installation fee. at least I know not to be in such a hurry to get his laptop repaired for him next time. Thank you very much for all the good advice with the tips as well I will be a regular visitor from now on.
alan lesser
5th Sep 2013
0
Thanks for voting!
Keith have just across your site i was hoping you could help me i want to buy
a new PC not sure whats better laptop or desktop quite happy with desk top
want to pay no more then £200-300 would like best make to get and specs
all so use Firefox Mozilla and to know i can transfer all my favorites onto a
new computer hoping you can help. Great site
T/Y AL
Keith Paterson
22nd Feb 2014
0
Thanks for voting!
Hello Alan. Apologies fior the tardy response. I hope I am not too late. I have only just picked up your question. I find most computers are quite reliable these days, although laptops, by their nature take more of a bashing. So I will stick to the desktop for now. It is important to get something with Windows 7 or 8.1 on as XP is fading fast. If you have a screen, keyboard and mods you might get a news PC within your price limit. Try Amazon or Ebuyer. Recently
I recently got a refurbished Dell for £135, complete with Windows 7 (which I prefer). It would be fine for your purposes. It has 4gb of Ram, only 259gb hard disk and a dual core 2.5ghz chip, so quite adequate for most activities
With regard to bookmark transfer with Firefox, click Bookmarks on your current PC. Then 'organise Bookmarks', click Import and Backup, then 'Export HTML'. Name the file something and save it somewhere e.g. your Desktop.. Copy this file to a memory key and when you get you new machine, copy the file to that desktop and when you have set up Firefox go through the same procedure but this time use Import, find the file and click on it. Job done!
All browsers use a similar procedure. Keith
Ann Hannah
10th Aug 2013
0
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Hi, I used McAfee as part of my broadband package from BT, however when I got a new computer with Windows 8, I found it was not compatible. BT are aware of this issue.
Keith Paterson
1st Jun 2013
0
Thanks for voting!
Hello Joanne. Transferring email addresses from an old address.
Most email programs have export and import facilities and this goes for BT, who use Yahoo as their email facility. The usual method is to save a file in CSV format. That is just a text file where all the bits of the address are separated by commas (Comma Separated Variables) So...
In Yahoo! Mail:
Select Options | Mail Options from the Yahoo! Mail menu.
Go to the Contact Options category.

In Yahoo! Mail Classic:(slightly different)
Go to Options.
Go to the Address Book category.
Select Import/Export under Management.

Look for Yahoo! CSV under Export and click Export Now.
Click Save when prompted what to do with the file download.
Choose the location where you want to save the Yahoo.csv copy of your Yahoo! Mail address book.(on the desktop is a good place)

Then go to your new Yahoo address and do the same but this time choose IMPORT and find the Yahoo.csv file you created.

If you are wanting to import from a different email program such as Outlook, Outlook Express or other one you will find similar export facilities. But let me know and I can be more specific about the method.
CSV files are widely recognised and can be imported into spreadsheets or even into a word processor.
Keith Paterson
1st Jun 2013
0
Thanks for voting!
Hello again Mary. Sleep mode. While the link I suggested may help with putting your PC in sleep mode after a period of time, I found that following the instructions disabled my ability to put my Vista PC in Sleep mode when I wanted to close down for the night, via Start For me, this was not at all satisfactory. I have thus reverted to default mode. That is by going to Control Panel, Power Options, Change and clicking Default in the High Performance Plan. Although this indicates "Put the computer to sleep : Never", this worked fine for me. I suggest you try that. But let me know if it doesn't help.
Keith Paterson
31st May 2013
0
Thanks for voting!
Hi Joanne. Importing old email addresses. As BT is slightly different from some other ISPs when it comes to email addresses I am seeking clarification and will get back soon.
Keith Paterson
31st May 2013
0
Thanks for voting!
Hello Mary. Vista Sleep Mode. You are not alone having this problem. But it seems there is a lot more to Sleep mode than meets the eye. In fact the following site, which deals with it runs to 14 printed pages ! However, I do recommend it. Get back to me if it doesn't help or you don't understand it.
http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html
joanne
31st May 2013
0
Thanks for voting!
Due to problems with my last email address I started a new one on bt internet. however I can't transfere anything from my old address. am on windows vista. Thanks
Lesley White
31st May 2013
0
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Hi Keith, how do I set up a blog?
Keith Paterson
31st May 2013
0
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Hello Lesley
The most popular blog site is at www.blogger.com. This is hosted by Google. Just go to the site using any browser e.g. Internet Explorer and register with them.
There are ready made templates which can help make your blog look more sophisticated. Take a look at http://btemplates.com/
It is possible to see and update your blog from the Google search page.
Mary
29th May 2013
0
Thanks for voting!
Hi Keith - very interesting reading all your advice. I wonder if you could me some advice re putting my computer in "sleep" mode. I have the Windows Vista system. For the last few months I have not been able to put my computer in sleep mode because when I do it will not start up again, even if I switch the computer off and on again. I have to disconnect the computer completely from the power supply and only then will it start working again. I obviously do not now use sleep mode and either keep computer on or turn off if I am not intending to use it for a while. Should be grateful for some advice. Thanks in anticipation.
Carole
23rd Mar 2013
0
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Not totally convinced that the advice here needs to point to other paid for or extra applications or programs, most running slow problems can be sorted within windows, regardless of which version, in my experience
Keith Paterson
25th Mar 2013
0
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Hi Carole.
Have you any favourite Windows speed up tips ? Keith
John Meadows
25th Feb 2013
0
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Thanks for your response Keith. I'll keep a look out for your mail which hasn't arrived yet. Once I've followed your advice I'll let you know how things appear. I suspect there are many out there experiencing similar type problem.
KEITH PATERSON
14th Mar 2013
0
Thanks for voting!
Thanks, John, for supplying the link to http://www.ghacks.net/2013/02/26/mozilla-adds-all-recent-java-versions-to-blocklist/ which describes the on going threat posed by the Java add-on to all browsers. The indication is that, if your computer will work without Java (and most programs will) you would be more secure if you uninstall it or at least block it, As the authors, Oracle, continue to try to patch all security holes you may still be troubled by scheduled updates. These can be stopped by unticking the program Jusched.exe, which appears in your startup list. If you are not sure how to do this, please drop me a line. Please note that Javascript is an entirely different beast, which most people keep active.
Keith Paterson
26th Feb 2013
0
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Hello John Glad you now have my e-mail. I hope my suggestions helped. I will be interested to hear when you overcome the problem - after consulting with your son. I will then publish the result here so other people who have the problem can benefit. All the best
John Meadows
22nd Feb 2013
0
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Thanks for your response Keith. Interesting what you say on Java. I was previously very happy running under XP Home which I found all very stable. Replacement computer meant a move to Windows 7 and now several frustrating problems including this Java one and can you believe Flash Player as well. I look forward to reading your further tips. Thanks.
KEITH PATERSON
22nd Feb 2013
0
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Hi John. The answers I go on the net was to uninstall any traces of Java and re-install. It is fairly lengthy, so I have emailed this to you. Let me know (here) if you are successful - or not. Mind you, millions are managing without Java (as do all iPad users) because of its known weaknesses.
I also recommend VLC Media Player as a more versatile player for audio and Video (including FLV files)
John Meadows
20th Feb 2013
0
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Hi Keith, I found some of your comments very useful indeed. My problem is when Java messages with an update it never happens as I get a message to say the installation files weren't found. Can you tell me how to address this problem please. I'm running under WIndows 7. Many thanks.
Keith Paterson
22nd Feb 2013
0
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Hi. I will investigate that Java problem and come back to you. Meanwhile, note that these are still reports of Java vulnerabilities, even affecting Apple equipment. It is sometimes annoying that this iPad I am using says I cannot display some videos without Java. But maybe they are right to exclude it. At least iPads, so far, appear to be hack free !
Keith Paterson
3rd Jan 2013
0
Thanks for voting!
Hi Larraine. please note the e-mail suggestions I made regarding bad Internet connections. I am pleased to hear that it has now improved. Do not hesitate to get back to me if the problem returns as there are a number of things which can cause this.
Laraine Parker
1st Jan 2013
0
Thanks for voting!
Keith, please help. I am a newbie on here, and keep losing my internet connection. It is literally driving me mad!!

I have this long cable - I may have bored you with this before - down to the landline. The computer, as you will gathered, is upstairs. The cable connects to the router. Is there another way of having a foolproof method of connecting.

I had to ask Norton to intervene as a message came up to same the 'live update' couldn't be downloaded and to contact them. I think this may have disrupted it on this occasion.

If you reply, do it in very simple terms, please!

Happy New Year!!

Laraine.
Laraine Parker
31st Dec 2012
0
Thanks for voting!
I admire your expertise. Although I have taken City and Guilds modules in various things, such as excel, etc., I am hopeless - hence the email address - when it comes to the computer itself: it terrifies me. At the moment I have intermittent connection due to the computer being upstairs and my landline down. Any ideas? I would be so grateful.

Laraine
Paterson
18th Dec 2012
0
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Hi Gwen. I hope my second email has enabled you to blog to your page on Amazon. Best wishes with you (many) books on the site
Gwen Moffat
2nd Dec 2012
0
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Where can I find help to add a blog to my page on Amazon Author Central? Local tutors and guardian angels can't help and three web designers aren't interested. I'm rising 90 and a computer beginner so please don't make your answer complicated.
KEITH PATERSON
2nd Dec 2012
0
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Hello Gwen. I have sent you an email to find out a little more before diving in regarding Amazon Author Central
eric
29th Nov 2012
0
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hi keith can you tell me why my computor has to be restarted every time i turn it on to get sound please.
KEITH PATERSON
29th Nov 2012
0
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Hello. Please note that I have emailed you a question and a suggestion and will wait to hear from you. Suffolk Silver
mea anderson
26th Nov 2012
0
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thankyou keith/poppy, i will give that a try, i have been using adobe flash player with no problems until last week or so, will message later to let you know i i get on thsnks once again, great site x
mea anderson
26th Nov 2012
0
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hi again, wanted to know if is worth having the google chrome .thanks . mea
Peppy
26th Nov 2012
0
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Hello Mea. If my reply appears under my wife's Wordpress name 'Peppy', don't worry. We share everything !
Flash Videos (FLV) and some type of music file are not played by some media players. I recommend that you download VLC from http://www.filehippo.com/search?q=vlc Make sure you choose the right one for your machine and to avoid all the adverts, such as Norton. Then make VLC your default player. Get back to me if you are not sure how to do this.
KEITH PATERSON
26th Nov 2012
1
Thanks for voting!
Hello Mea. Whether you use Chrome, Internet Explorer or something like Firefox is a personal choice. I use it for preference because it seems faster and I am not pestered with add-ons unless I ask for them. While other browsers are losing percentage, Chrome keeps gaining. Try it. You can have several browsers and can always change back to your original as the 'default'
mea anderson
26th Nov 2012
0
Thanks for voting!
hi keith i have a sony vaio laptop windows 7 proffessional, and have been getting messages asking me to download new version of flash player, as i can't get to play on song pop and other related items, i downloaded new version, but still wont work, and still get sthankyou mea ame message to download new version > can you help at all,, wud be much appreceiated mon 26th nov
Sylvia King
25th Nov 2012
0
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Any idea why my computer disconnects from the internet once a week and has to be reset?
KEITH PATERSON
25th Nov 2012
0
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Hello Silvia. I think this one will take a while to sort. Meanwhile I have e-mailed you for more information on your ISP, router etc
Ann Rigby
25th Nov 2012
0
Thanks for voting!
Thoroughly agree with your recommendations re anti-virus. I had to take my computer to an expert 2 years ago and he installed Microsoft Security Essentials and Malwarebytes and I've had no trouble since 🙂
KEITH PATERSON
30th Nov 2012
0
Thanks for voting!
Oh dear ! Just read a report on Anti virus programs and Microsoft's Security Essentials did not do as well as Avast or AVG free. In fact the 100% defensive programs were Trend Micro, G-Data and F-secure. But these all cost cash. The very top on all counts was Bit Defender, on offer at £27.45. I am hoping Microsoft will take note and improve MSE, as I do like it
KEITH PATERSON
25th Nov 2012
0
Thanks for voting!
Yes, Ann, I have not had any problem since using Security Essentials. It is just a pity that Microsoft took so long before they developed it. Before that I DID catch a scareware virus and it was Superantispyware that cleared it. I was so pleased that I actually paid them a fee... something I rarely do ! The less I say about Norton the better....
KEITH PATERSON
26th Nov 2012
0
Thanks for voting!
Can I stress that the Superantispyware that cured my scareware infection was FREE and not part of the scam. There was no requirement for me to register with them. In my view, and that of many gurus, it is a reputable product.
Bill Asprey
25th Nov 2012
0
Thanks for voting!
Hi keith,my computer keeps saying that my windows 7 is not genuine when i know for a fact that it is how can i resolve this !
KEITH PATERSON
26th Nov 2012
0
Thanks for voting!
Hello again Bill. My investigations show that the "Windows 7 not genuine" message is caused by a Trojan. Most sites recommend running Malwarebytes from Safe Mode. As you appear to have cleared the problem you probably did something like this.
Mary Bates
31st May 2013
0
Thanks for voting!
Hi, how exactly do I do this as my computer keeps saying that my copy is not genuine, thanks.
KEITH PATERSON
25th Nov 2012
0
Thanks for voting!
Hello Bill. My first emailed reply said it was vital to get this sorted with Microsoft or you would not get updates
I gather you have since found an answer from a Youtube video but I was unable to connect to that address so am still keen to find out what it said, especially if it is a bug in Windows 7 and that your W7 is indeed genuine
Sally Ann
24th Nov 2012
0
Thanks for voting!
Good for you, Keith! I could not live without my computer - it has simply made my life easier and more rewarding all round. I was fortunate enough to work with computers since the late 1980s and saw the personal potential early on and I do so want others to have this ease and the facility to open up whole new ideas/worlds to them. However, even people like me who use computers don't know it all and these tips are going to be so helpful. Thank you..
KEITH PATERSON
25th Nov 2012
0
Thanks for voting!
Hello Sally. Welcome aboard. You sound as if you are another long time user of PCs, like me. I hope that you find the tips useful

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