Torquay losing ‘Fawlty Towers’ tag

Fawlty Towers may have given Torquay hotels a bad name, but 40 years on the Devon town has some of the best establishments, it has been revealed.

Torquay, the setting for Basil Fawlty’s chaotic hotel in the 1970s comedy series, came fifth in a UK list for best service in hotels compiled from thousands of reviews by the company.

Torquay scored 8.21 points out of 10 to put it only a little behind the 8.46 points achieved by Sheffield hotels at the top of the list.

Second, with 8.39 points, was Norwich, with Leeds third with 8.29 points and York fourth with 8.24 points.

London only made joint-22nd position, with 7.36 points.

Compared with European hotels, in a list rating friendliness and competence of hotel personnel, the UK fared poorly, failing to make it into the top 20.

This list was headed by Finland and Germany, both with 8.36 points out of 10, with Austria third on 8.35 and Hungary fourth on 8.31.

Ireland was in 11th place with 8.12 points but the UK, with only 7.56 points, was below the 20th-placed nation – the Netherlands on 7.82 points. said: “From rats in the restaurant to cream being poured over a guest’s head, Fawlty Towers gave Torquay a less-than-positive image, as far as hotel stays go. However, nearly 40 years have passed since then and our latest service quality survey has revealed that the British seaside favourite actually makes it into fifth position for service levels nationally.”

Fawlty Towers

The company added: “In comparison with mainland Europe, the UK has a lot of catching up to do.”

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