Winter fuel payments - have you had yours yet?
Watch this postLast year I received my winter fuel payment Nov 21; has anybody got theirs yet as I haven't? Just wondering. Neil
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I just wish DWP offered an explanation and perhaps apology for the delay in their letters. Wishful thinking on my part haha!
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Wont be too long before it will be due again, lets all hope they give themselves a massive shake up !
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The poor people who answer the phone can only say what they have been told.
The incompetence is much higher than I get to speak to, thats who needs dismissing.
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Time to really start rattling cages I think
Now hear this are you all sitting down, l begin by saying that l have now received my winter fuel payment, after at least 20 phone calls and as many e.mails to the wonderful people at the DWP the money was paid into my account on 5/3/2021,just as well really as l had burnt all the chairs and was about to start on the stairs, now here's a funny thing l got a letter this morning from the DWP dated 24/2/2021 telling me that now all my details were up to date it will be making the payment, bear in mind my details have not changed since l retired approx 15 years ago.
So all you guys out there who have not received your money keep at it with the DWP as l do believe the DWP have got as much sense as Noddy in a comma.
Best of luck guys. John
When I get to speak to them they tell me the same thing, that they paid me on the 24th November, even though I keep telling them it wasn't my bank account that they paid it into.
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I am sure you are right,they seem to come up with different answers,I finally got mine today,but keep trying all as you will lose it if you don't claim.
regards cindy.
given multiple choices to follow then the last one instructed me to go online and then wished me goodbye, and hung up
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i have not received mine either and was phoning them and being cut off before i could even get into the ' music' queue!!!
I took the advice of Arthur on the site and phoned early a/noon.
After nearly an hours wait i got through to an extremely nice and helpful lady who sorted things out for me.
According to her the reason i did not get my payment was because they had changed over to a 'new' system but not all bank account information was changed over too ( in other words - lost!!) so they did not have my banking details.
She took me through some checks,put my bank details on the system and told me i would get my payment next Friday (22nd Jan).
The thing i don't understand is why couldn't they just look up the bank details used for my pension and pay it into that account ??
Hope this is helpful to you.
Take care,
John
I am still waiting for winter fuel payment, I have emailed department and was told payment would be made 23rd December. No payment, again I emailed them and was told to expect payment 13th January again no payment. I have now emailed for a third time, I will keep you all posted on what the reply is.
Regards to you all.
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Ive just emailed them but there is no email address as such.If you go on GOV.UK and onto winter fuel payments there is an email enquiry form .