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Winter fuel payments - have you had yours yet?

Last year I received my winter fuel payment Nov 21; has anybody got theirs yet as I haven't? Just wondering. Neil


Created By on 25/11/2015

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Cap1
1 days ago
0
Thanks for voting!
Has anyone still not got their payment ?
JeanT81
5 days ago (Last activity: 22nd Jan 2021 13:39:08)
0
Thanks for voting!
Sent 4 Messages No Reply’s
Response from Sally - Silversurfer's Editor made 5 days ago
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JeanT81
5 days ago
1
Thanks for voting!
Winter fuel Payment Is It Late This Year
Cap1
6 days ago
0
Thanks for voting!
Hi everyone, if anyone has emailed Winter fuel payment can they tell me how long they waited for a reply or if they got a reply at all ? Thank you.
tyger8
20th Jan 2021 12:06:56 (Last activity: 21st Jan 2021 09:47:46)
2
Thanks for voting!
They are just stalling for time, hoping we all die of Covid19 before the 31st of March, it is utterly disgraceful, the DWP have no shame.
Response from CindyS3 made on 20th Jan 2021 15:18:23
Hi Tyger8
I am sure you are right,they seem to come up with different answers,I finally got mine today,but keep trying all as you will lose it if you don't claim.
regards cindy.
Response from tyger8 made 6 days ago
Thanks Cindy, I will not give up until they pay me what I'm entitled too.
patrickgeorge
14th Jan 2021 13:58:51 (Last activity: 20th Jan 2021 16:55:09)
1
Thanks for voting!
Can anybody help me to get my winter fuel allowance?I phoned the help line today(14/01/2021)
given multiple choices to follow then the last one instructed me to go online and then wished me goodbye, and hung up
Response from Sally - Silversurfer's Editor made on 14th Jan 2021 16:53:15
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Response from lcorp124 made on 16th Jan 2021 07:46:20
Hi Patrickgeorge,
i have not received mine either and was phoning them and being cut off before i could even get into the ' music' queue!!!
I took the advice of Arthur on the site and phoned early a/noon.
After nearly an hours wait i got through to an extremely nice and helpful lady who sorted things out for me.
According to her the reason i did not get my payment was because they had changed over to a 'new' system but not all bank account information was changed over too ( in other words - lost!!) so they did not have my banking details.
She took me through some checks,put my bank details on the system and told me i would get my payment next Friday (22nd Jan).
The thing i don't understand is why couldn't they just look up the bank details used for my pension and pay it into that account ??
Hope this is helpful to you.
Take care,
John
Response from tyger8 made on 20th Jan 2021 12:11:57
I agree, they could have just looked up the bank details that my pension is paid into, but that would be crediting them with an ounce of intelligence, which they quite plainly don't have.
Response from tyger8 made on 20th Jan 2021 16:55:09 > @lcorp124
I wouldn't be too confident about receiving it on the 22nd, I've been given dates before and I'm still waiting.
Carolastro
16th Jan 2021 10:02:25 (Last activity: 20th Jan 2021 12:08:51)
1
Thanks for voting!
Hi everybody.
I am still waiting for winter fuel payment, I have emailed department and was told payment would be made 23rd December. No payment, again I emailed them and was told to expect payment 13th January again no payment. I have now emailed for a third time, I will keep you all posted on what the reply is.
Regards to you all.
Response from Sally - Silversurfer's Editor made on 16th Jan 2021 10:33:05
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Response from tyger8 made on 20th Jan 2021 12:08:51
What was the e-mail address?
tyger8
20th Jan 2021 04:10:41 (Last activity: 20th Jan 2021 10:51:35)
1
Thanks for voting!
Does anyone know the e-mail address to contact DWP about non payment of WFA. I am fed up of trying to get through on the phone.
Response from Cap1 made on 20th Jan 2021 10:51:35
HI,
Ive just emailed them but there is no email address as such.If you go on GOV.UK and onto winter fuel payments there is an email enquiry form .
Cap1
20th Jan 2021 10:44:01
0
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So now we are being told we will be paid the Winter fuel allowance by 31st March ,its gone from 23rd of December then 13th of January .My concern is 31st March is the cut off date for claims ,they are running out of dates to lie about .This is feeling like a lottery.All i know is i am so fed up of being fobbed off and lied to.
Maid marian
20th Jan 2021 10:12:08 (Last activity: 20th Jan 2021 10:23:01)
1
Thanks for voting!
Managed to get through to voice mail which told me I should receive WFP by 31st March. I would love someone to confirm this for me. I have hearing aids and I don’t always hear properly. Frustrated 82 year old
Response from Cap1 made on 20th Jan 2021 10:20:02
I have just rang them and heard the same message about 31st March ,big difference from 13th January 🙁
Response from Maid marian made on 20th Jan 2021 10:23:01 > @Cap1
Many thanks, glad to know I’m not entirely deaf and daft.
I’m lucky that I’m not desperate to pay bill but I feel for many who rely on it.
ColinS224
18th Jan 2021 19:16:17 (Last activity: 18th Jan 2021 22:28:56)
1
Thanks for voting!
Still not had my payment. I have tried ringing but just keep getting cut off due to a high volume of calls, has anyone else had this problem?
Response from Sally - Silversurfer's Editor made on 18th Jan 2021 22:28:56
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CindyS3
18th Jan 2021 10:20:44 (Last activity: 18th Jan 2021 13:24:25)
1
Thanks for voting!
Update on my last comment,I received a letter from DWP dated the 13th January 2021 it is unbelievable what was stated in the letter,it stated and i quote"We told you that you would be paid £o .We can now pay you £200 and the money will be paid into your bank account" unquote.
This is an absolute lie as no-one informed me of any such info,when i contacted them the girl said after i gave info like my national insurance number she said my payment had been overlooked and it would be paid.my feelings are that if you have not been paid by now and if you don't contact them you won't be paid,I think it is because so many old folk have either died from covid or have developed dementia that it is a deliberate policy to not pay out until you contact them,also keep persevering on the phone till you actually get in the queue as there is a cut off time for claiming,will let you know if my money comes thru on wednesday,good luck all.
Response from JohnR215 made on 18th Jan 2021 12:50:38
what telephone number did you use
Response from Sally - Silversurfer's Editor made on 18th Jan 2021 13:17:29 > @JohnR215
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Response from CindyS3 made on 18th Jan 2021 13:24:25 > @JohnR215
see my text to you john215 good luck
CindyS3
18th Jan 2021 13:22:14
0
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Johnr215

0800.731.0160 when you get thru press 1 for english then 3 for winter fuel payments when prompted ignore message about not claiming in past years just hold on then press 1 when prompted to make a claim if you are lucky you will be put in queue if not you will have to keep dialling and listen and do the same thing over again,i tried for a day and a half and finally got thru,if you are lucky you will be put in a queue with music just hold on till someone answers and tell them your story,try and have your national insurance number to hand,good luck.
tyger8
15th Jan 2021 11:54:46
0
Thanks for voting!
I still haven't received my WFP and when or if you get through to them on the phone they just go over the same thing, it is so frustrating. I even sent copies of my bank statements, clearly showing I haven't received it but they don't even acknowledge they've received them. I have never had any trouble before and always received it in November, it is now the middle of January, at this rate the next one will soon be due.
Bechet
14th Jan 2021 17:17:03 (Last activity: 14th Jan 2021 17:52:33)
1
Thanks for voting!
I HAVEN'T RECEIVED MINE YET 15TH JAN
Response from Sally - Silversurfer's Editor made on 14th Jan 2021 17:52:33
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Keen83
13th Jan 2021 16:58:19 (Last activity: 14th Jan 2021 16:58:34)
0
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I have not received my winter payment.... last year I got it Oct 2019, I see on the website a lot of people ane in the same boat., I have rung 0800 731 0160... I shall be listing to that music all night., Does anyone know if these phones are manned.
Response from Sally - Silversurfer's Editor made on 13th Jan 2021 19:47:47
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Response from lcorp124 made on 14th Jan 2021 14:11:06
Hi Keen 83,
i have not received my payment either - see post above.
You're lucky you are getting the music - i have tried at least 6 times
iand every time i get to the " putting you through to an adviser" - i am disconnected.!!
Absolute shambles !!
Response from Keen83 made on 14th Jan 2021 16:07:36 > @lcorp124
hello Icorp124. I contacted this morning, went on the telephone around 10 am. I was cut Of around four times, I read another posting that he stayed on the telephone for around 30 minutes. before he got through. so once I heard the music I decided to stay on, It lasted almost one hour, But I did get to speak to an operator she said it must be shall be paid into my account a letter , will be sent out on 21/1/2021, The only advice that I can give you is to ring early in the forenoon when they tell you that you are in line listening to the music awaiting to be connected have patience and prepare to listen to the music for along as it takes they will eventually talk to you,, . after that it was the usual questions .. make sure you have your national health number. it does require a lot of patience. it is not the fault of the girl who spoke to me, she said it .must be a new sysyem that thy they are using. so have a lot patience whilst waiting to be connected. as I have said it took almost one hour before I was connected good luck. Arthur
Response from Keen83 made on 14th Jan 2021 16:40:47
in my reply icotrp124, I did say to have your national health number, this was wrong, Have your national insurance number handy, it easy to get the two mixed up
Response from lcorp124 made on 14th Jan 2021 16:58:34 > @Keen83
Thanks Arthur.
Take care,
John
lcorp124
14th Jan 2021 11:46:19 (Last activity: 14th Jan 2021 12:21:06)
0
Thanks for voting!
I usually receive my Winter Fuel payment in early November but i have not received it yet!!
I contacted them just before Christmas and was told that i had been catagorized as a Non UK Resident.
They would correct this and i would get my payment by the 13th Jan 2021.
Called them last week to check i was getting the payment and was told that because it was being made by another department i could get it anytime and not necessarily along with my pension but i would receive it by the 13thJan.
It is now the 14th and no payment.
I phoned them this morning and went through the rigmaroll of press this and press that only to be disconnected - THREE times.
An absolute shambles !!!
Response from Sally - Silversurfer's Editor made on 14th Jan 2021 12:21:06
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Cap1
14th Jan 2021 00:43:27 (Last activity: 14th Jan 2021 08:27:08)
0
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I rang yesterday for the 3rd time ,1st time told it would be 23rd of December 2nd time it would be the 13th January ,told yesterday theyve had a new system installed 🙁 Took all my details for the 3rd time and told me she was emailing it to the right department which would take 15 days to get there,im not exactly a computer genius but i find emails take seconds to deliver definitely not 15 days.They seem to think we're all idiots and will tell us anything to get us off the phone.I cant believe this hasnt been mentioned on any news programme or in any newspapers (not that ive seen anyway)So annoying when we cant get an honest answer from any of them .
Response from Sally - Silversurfer's Editor made on 14th Jan 2021 08:27:08
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tyger8
14th Jan 2021 02:58:01
1
Thanks for voting!
I also have not received my winter fuel payment, they told me on the phone to send my bank statements to them which I duly did, but have had no response from them. In previous years I always received it in November without any problem.
CindyS3
13th Jan 2021 15:43:24
0
Thanks for voting!
Finally got thru to them after 30 mins of holding,it took me almost all day to get in queue,finally they said my payment had been held over but did not give a reason why other than it had been overlooked,so after answering some security questions,they stated it would be paid next wednesday the 20th,so let's hope it does.
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